August 2023 by Google user
So the one with the camp sass(guy?) has bad customer service. I came in with the intention of buying perfume/getting a refill and this guy didn?t have the care to help properly. Rolled his eyes at me and made it obvious that he had a problem with serving. Told me that I ?shouldn?t compare perfumes to what I like already? and talked down to me. How else am I going to find one I like if don?t go off of similar scents that I know I like? I?d just been paid today and was genuinely looking for a new scent or a refill for a travel one I?d purchased before hand.
August 2023 by Katherine Neul
So the one with the camp sass(guy?) has bad customer service. I came in with the intention of buying perfume/getting a refill and this guy didn?t have the care to help properly. Rolled his eyes at me and made it obvious that he had a problem with serving. Told me that I ?shouldn?t compare perfumes to what I like already? and talked down to me. How else am I going to find one I like if don?t go off of similar scents that I know I like? I?d just been paid today and was genuinely looking for a new scent or a refill for a travel one I?d purchased before hand.
May 2023 by D Ale Shaw
Fantastic service from Oliver. Thanks to his pleasant manner and excellent customer service.. I purchased from him and the shop. He assisted with my discount and was extremely helpful. I then returned a few days later.. purchased 2 more perfumes.. although he wasn't present then.. it was due to his service that I returned to this store. (And didn't buy from the internet!)Thank you Oliver. You are a credit to the brand.
February 2023 by Mark Wainwright
The girls in the grimsby shop were fantastic, so helpful ?.
February 2023 by Amanda Kent
I needed to buy two gifts, one male one female. I found my self at the perfume shop as usual. Kitty was the member of staff working that day she was very helpful and polite i didn't feel rushed, i find the staff in the Grimsby store to always go above and beyond. I always give my email address to get my voucher which i have never had any bother with receiving. I was told by my family it was just what they wanted. Thank you Kitty for your time and help
November 2022 by Martin B
Really helpful staff - credit to the company- well done and thanks!
October 2022 by john paul prosser
Very friendly and helpful staff ?
August 2022 by Michael Taylor
Well you can get most fragrances in the shop. I have used it for years , but over the past year the loyalty point system seems to have gone to pot. They put points on your card but the next time you use it they seem to have disappeared??. When you question the assistant in the shop about it. They state they have not done anything wrong and also tell you to ring customer services. Well it's very annoying. I have spent approximately two hundred pounds in the shop today . And it appears that the two hundred points I should have showing on my receipt have disappeared. Yet again quick to take my money but not willing to sort out the problem with the loyalty card. Don't think I will be quite so loyal in the future.. I will have to spend time tomorrow ringing customer services. And going through the whole rigmarole again.
July 2022 by J Woolliss
After spending over £100+ on perfume. I was also sold a travalo under the impression It was compatable with Gucci flora and good girl perfume I was purchasing. The two ladies behind the counter said I would be able to spray the perfume into the travalo. This wasn?t the case so I came to return it as it was sold to me as travel bottle that was useable to me. When returning to the store I was greeted by the same friendly lady who served me originally. She had to get her manager to assist with the query/return. From the get go he was rude, dismissive and did not want to help or even listen to me. He blamed me for making the purchase that was miss sold to me and told me it basically wasn?t there problem. I will not be returning to the perfume shop. The fragrance shop can I have my money instead.
June 2022 by Jessica Woolliss
After spending over £100+ on perfume. I was also sold a travalo under the impression It was compatable with Gucci flora and good girl perfume I was purchasing. The two ladies behind the counter said I would be able to spray the perfume into the travalo. This wasn?t the case so I came to return it as it was sold to me as travel bottle that was useable to me. When returning to the store I was greeted by the same friendly lady who served me originally. She had to get her manager to assist with the query/return. From the get go he was rude, dismissive and did not want to help or even listen to me. He blamed me for making the purchase that was miss sold to me and told me it basically wasn?t there problem. I will not be returning to the perfume shop. The fragrance shop can I have my money instead.
February 2022 by Kristine Sproge
Good choice, friendly staff, excellent service!!! ??
January 2022 by Omar Qureshi
Very good variety for a little shop in Grimsby ?
December 2021 by Steve Thomas
Good selection of perfumes, assistant very helpful in finding a perfume for my wife.
December 2021 by Alan Bridge
Friendly and helpful staff despite being very busy.
December 2021 by Simon
Great selection at competitive prices.
