After several emails ,I never received the complaints form I was promised very disappointed with customer service and upset I didn't get my complete order ,I have now after 3 weeks given up
November 2022
I called in the morning to check the availability of a product and was told there was one in stock. The lady offered to reserve it for me so I could collect it, which was great.\\nWhen I arrived to pick it up I was told that the perfume that I reserved had been sold to someone else.\\n\\nUtterly useless.
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.
