September 2025 by Joanna Smith
Lyn, at the Grimsby branch, was brilliant! She replaced the battery in my husband's GShock with care and precision and was such a lovely lady, too. Thank you, so much.
September 2025 by Emmie Banks
Went in today and bought a £300 citizen watch and was discreetly sold the display one. She didn?t even tell me it was the display one and put it in a box and sent me on my way. She didn?t even size the watch to me ether. When I came back in once I?d realised what had happened, I asked why I?d been sold the display one I was told that this is what they do. she had a very rude demeanour. I explained to her that the watch was covered in marks and was not a new watch.. all she said was ?well what do you want me to do about it? disgusting attitude needs sorting. Do better
August 2025 by Adam Chase
Went to get my Breitlings bracelet swapped around since it was on the wrong way, the guy took about 10 minutes and completely scratched up the watch while doing it ;( all I got in return was him charging nothing for it. Very upset since this is a very expensive watch, which was treated so recklessly
August 2025 by Dave Jones
Great service by Rosie
lovely ring too .
July 2025 by Anna Bradley
Fantastic service by Nicky, nothing was too much trouble! She amended by watch strap 3 times because I couldn?t decide on the length! Definitely recommend
July 2025 by Paris Holmes
Amazing staff and really friendly
June 2025 by Gavin Hammond
Tianna was very polite, kind and helpful
June 2025 by Rebecca Doyley
They fixed my engagement ring beautifully and at a great price. Could not be happier with the service I had and the repair itself.
May 2025 by Ryan Roffee
Rosy sales assistant and manager Andy were very helpful doing my daughters ear piercing
May 2025 by Lacey Bond
Wonderful after care service from Nicky and Bev. Offered refund or exchange. Been very helpful. Can not recommend enough.
May 2025 by Dave Jex
Just collected my second watch, service in the shop was excellent and Andy went above and beyond in sourcing the second one.
Many thanks for your first class and prompt service.
May 2025 by Marcus Oliver
Excellent service from Nicky, great store, made to feel very welcome
May 2025 by Lewis Jelbert
Quote possibly the worst experience I have ever had. Rosie was rude, no manners and was purposefully difficult. I will never be back to this store.
May 2025 by Paige Lowe
Rosie was super helpful!
Busy bank holiday Saturday, and so I waited a while, but staff were very kind and apologetic. Even graced me with some discount! Very appreciative and received my beautiful item ??
April 2025 by ian knowles
My wife has just had her ears pierced in Samuel?s in Grimsby Freshney place.
She said the procedure was quick and virtually pain free ? The shop assistant was extremely helpful and helped her get a great deal.
