July 2023 by Lloyd Norval
Ever since they changed hands, this pharmacy sacked a load of the old useful staff and employed a bunch of kids who seem to not have a clue what they're doing, they ignore the phone and in my experience have REJECTED calls when I've tried ringing up about my prescriptions. When I'm in there, the phone will be ringing and all the staff will be stood about, dawdling, chatting to each other, the phone being routinely ignored and the people who go in for their methadone treatment are foul mouthed and cough all over the place, and nobody says a word to them, despite the sign saying abusive language will not be tolerated etc. They allow this whilst families and kids are waiting for their prescriptions. Completely unprofessional. When Tim owned this pharmacy, at least it workedEdit: I've noticed the good reviews also seem to get the same automated "thank you for your kind words" and "we strive to excel" comment too... Minimal effort
January 2023 by Samantha Lowis
Great staff. Lovely pharmacist. Highly recommend!
November 2022 by Kev Bacon
Went for the Covid booster. Can't fault how it was handled or the cleanliness and friendly atmosphere.Excellent.
October 2022 by John Broadley
Visited for Autumn Covid booster jab. No problems at all, 20 person queue, in & out within 20 minutes, Inc registration & actual, painless, injection. Friendly personnel, clean & tidy
October 2022 by Joanne Tear
The guy who did my booster was extremely patient and really nice to me , I'm extremely needle phobic and had a bit of a melt down but he handled it with kindness and patience. Thank you.
October 2022 by dennis downing
I booked a covid vacine but when I arrived I was told that they had run out, it seems that they are a walk in and people without an appointment had used up their stock, happened to to lots of people and not only on that day
October 2022 by Elaine Chegwin Hall
Very impressed by the care and attention during a very busy Covid vaccination session. Thank you.
September 2022 by Andrea H
Excellent service! The staff were great..I took my son (12) for his second covid vaccine, we was only waiting a minute or 2 and the gent giving the injection was amazing with my son, really friendly, chatty and really put him (and me) at ease. Thank you Cottinghams.
August 2022 by Emma Crake
Since this pharmacy was taken over it & Tim has left seems like customer service has slipped. I use this pharmacy purely as it?s convenient to get prescriptions but I wouldn?t go there for advice now. I?ve just witnessed a customer request an update on a complaint they put in months ago as they had purchased an item over the counter only to get home & find the box empty. They then put the complaint in to the pharmacy. Now good customer service would be to acknowledge the customer complaint & replace the product so that the customer can get on with their day & then the pharmacy can then take the issue up with their own suppliers who have delivered the stock. Instead the pharmacy have emailed the company but have not updated the customer & now that the customer has asked for an update the staff seem really put out & weren?t helpful at all leaving the customer to now start the process again to regain a reimbursement. Once the customer left the store though the staff then talked amongst themselves about the situation claiming that the boxes were sealed on said product so therefore the customer couldn?t have had an empty box. This came across as calling the customer a liar, which was sad to see. The product itself was not a great amount of money but it?s the principle of the matter. Absolutely shocking service from the team but hopefully the owner will read this & maybe think about some customer service training for their staff.
August 2022 by Coleen B
Staff nice but no permanent counter staff as they have to go get prescriptions as well why cant someone behind just do it an leave counter staff to serve, there is enough behind the scenes, also why do so called people with some so called coloured prescriptions get seen to quicker and dont have to wait
July 2022 by lee horsfall
Great pharmacy with a great friendly staff who will help you with any problems that they can very well stocked. Would recommend too anyone
June 2022 by Carmen Chereece
The phone service is insanely ridiculous . Nobody ever picks up and when you go into the pharmacy there's alot of staff members there yet the phone just gets ignored. Its really frustrating, I have a disabled daughter and I cant always take her in because of how long the wait is once your in there she gets really upset and crys and screams so it becomes overwhelming. Being able to ring them up and arrange the medication to be ready for when we come is an easier solution rather than waiting over an hour everytime in store. The staff are polite which is good but the phone service should be prioritised to.
May 2022 by Anisa Piprawala
I've never seen a fast and competent service like this..when I call on behalf of my client a sweet lady said call the GP first..then I did goodness after an hour the medication was ready and they were so helpful..not just once but up to 7 times... honestly the staff are so so good..but I understand why other people say different from what I see.. that's because in a world of 7billion people you can't please everyone.. Still pls continue to do as you are doing.. you are doing a great job..thank you.Thanks to all
May 2022 by Lee Denniss
Booked a booster jab appointment for 9am got there only for them to say they are not doing them today. Had to make a special journey of over 30 minutes to get there and it be a complete waste of time and money as fuel is so expensive at the minute. Absolutely ridiculous
April 2022 by Barry Halliday
Since the old pharmacist Tim retired this chemist has become terrible. Having been with the pharmacist for years, my partner and I have now changed to a much more helpful one. Today my partner was in tears in pain awaiting a.prescriptuon being ignored by staff whilst they served people coming in for methodone doses. Tim was brilliant and wouldn't have stood for this. So, this chemist is going to be either good or.really.bad. good if your receiving drug addiction treatment, you'll be served straight away in front of other customers waiting to be served. If you are not receiving drug replacement therapy, good luck, you'll have a long wait. Guess I know where they are now receiving Ng most.of.their.income.
