December 2023 by Joanne Edwards
Great customer service - purchased some Downlights today, and the gentlemen who served me gave me great advice on alternative fittings if required. Have purchased other kit from this Toolstation before and always been served by polite and professional staff.
August 2023 by Gem
Had a job to do in local branch on behalf of bosch. Was greeted by Fiona and staff, very friendly bunch of ladys. They supplied me with tea and cake. Which was a lovely treat. Working in a local branch to where you live is great as you end up bumping into people you know.Store is great nice and tidy and staff very polite and friendly. Just what we all like to find when need help.
February 2023 by Ben Dover
Good prices and a nice team of employees
October 2022 by Mark Newton
First visit today. Very impressed. Lovely young lady serving today, nice to see a smile. I've always used a competitor, not anymore.
May 2022 by Kelly Bennett
Very helpful staff as I had no idea what I was doing. Stock not kept in branch but ordered for next day collection.
March 2022 by Carl Atkins
Absolutely brilliant service, as always, from the staff here.
December 2021 by Christopher Garforth
Went in to purchase impact driver but item not in stock and said they could order in for next day which they did and it arrived as said so very pleased with service also price was £20 cheaper than other well known tool suppliers won't hesitate to use again
July 2021 by John Lees
Well signed, straight in and out and simple click and collect service. The lady who served me grabbed my order quickly and was super friendly - nice to have such smiley service even in these harsh times. Well done Toolstation for delivering top service throughout national lockdown.
May 2021 by Lewis Gunter
Very happy with my experience, just popped in to pick up to bits and spoke to lovely girl called Sara very friendly and answered all my question. Will definitely be coming back and thanks again to Sara for being so welcoming. Great customer service
March 2021 by Thomas Barr
A very good experience! I did a click and collect and got a text straight away telling me it was ready. Even under the restrictions caused by the pandemic, Fiona at the Grantham branch was extremely happy to help I shop here all the time and never have problems.
March 2021 by James Harvey
The service at tool station Grantham is phenomenal, they always remember my name and have my order waiting for me. All the staff are helpful, fun and friendly. I've used many Toolstation branches and have to say that the team in Grantham are the best.
February 2021 by IanT-602
Just ordered another item for Click & Collect - best price in the area. As always the system works perfectly and on collection staff are always polite and efficient.
January 2021 by Michael Coghill
Absolutely unreal experience the other week. Was worried and anxious about what would be in place due to the Covid-19 crisis. These worries were put immediately at ease by a member of staff. I think her name was Fiona or Fi Fi for short. She was stood at the door like an DIY angel, asked my name and details and as quick as a flash my pre bought online order was there for me to collect.
January 2021 by Gary Panter
Went to Toolstation Newark today (22/04/2020).Really excellent experience considering what we are going through.The 2 metre social distancing was in place and ran really well.A massive well done to the staff there today.Thankyou to Sarah and staff for a excellent experience.
January 2021 by Dean chambers
very helpful and friendly staff with fiona and matthew always on hand to help and willing to go the extra mile to make sure that your visit is quick and as stress free as possible especially in these trying times top sales team
