June 2023 by Nic Nac
Good experience
February 2023 by Isabelle Anderson
Costumer service was outstanding , they were very friendly and she even managed to repair a small hole in the pocket of a coat ( of which we did not notice) Fabulous work !Service: Special care fabric cleaning
October 2022 by Nicola Evans
This is my first visit to Johnson?s Grantham branch and I was incredibly impressed. All suits were impeccably cleaned and pressed in less than 24 hours and Kim was immensely approachable and helpful - an all round far superior service than other dry cleaning establishments that I have encountered. Thank you Kim for such professional and friendly service?you are definitely my ?go to?Dry Cleaners from now on!Services: Organic dry cleaning
October 2022 by Ray Berry
5 shirts wash, iron and folded, absolutly brilliant it was like getting brand new shirts back, all I had to do was put them straight into my suitcase ready for my holiday. I have another holiday coming up so needless to say my shirts are with Johnsons so that I can just pack them. Brilliant job many thanks.
October 2022 by Lesley Pashley
Had a jacket cleaned and the fabric reacted to the cleaning processes. However, the response by the team at Johnson's was excellent. They tried to clean the jacket again using several different processes and when that failed the claim and refund process was speedy and responsive. Thank you Johnson's for the great way you dealt with the issue and resolved it.
July 2021 by Tina Mason
I recently made a point of telling the lovely Angie just how delightful I had found her on each of my 3 recent visits. On the day of my beloved mum's funeral, I needed to get a photo printed of her at short notice to put on the casket. Angie did not know the reason why I needed to use the store, but she saw/heard that I had sighed when it was not yet open. She was stood talking with another member of staff, and shouted across to me, 'don't worry I will open up early for you as I am here'. She then assisted me with my phone and transmitting the image (I could not get it to work), all before she even took her coat off! She was so lovely, and I was so very grateful to her as not many people would have opened up 10 minutes early. The fact that it was my mum's funeral also made her actions and kindness all the more welcome. As I said, she did not even know the reason why I needed this photo.
July 2021 by James M
Emma at the Grantham store was very helpful and friendly. Went out of her way to turn around the dry cleaning and towel alterations in a quick manner. Very polite and courteous and I would recommend both the cleaning and the sewing service provided.Service: Alterations
September 2020 by Denise Smith
Had two attempts at this Dry Cleaners. First experience took my daughter work blazer they over charged me didn?t realise until I got back home written on ticket was two piece suit clearly wasn?t ? Second attempt today ask if I could have coat back quicker than a week I would have payed express service charged but told they were under staffed and that she was pregnant now is that the fault of-the customer ?? I don?t think so. Please get in staff that have been trained to communicate with people. And Johnson?s I would get my act together you are loosing customers through the staff that are running the Grantham branch my experience today was like taking a step back in time.
September 2019 by J L
After a misunderstanding the Area Manager stepped in to resolve the situation very swiftly. Impressive customer service.
September 2018 by brian pell
I have had mixed experiences of Johnsons. The percentage of poor experiences is sadly quite high however. The problems were:-
September 2018 by Lorraine
Never had a problem with timescale however extremely expensive mending service and a couple of jackets I left didnâ??t look as though theyâ??d been touched on collection! They certainly hadnâ??t been pressed!
September 2018 by Lorraine Fishe4
I was trying to get my husbands jacket cleaned in one day as we had a family funeral johnsons came to my rescue by cleaning the jacket and pressing the jacket in eight hours and to a high standard thank you so much for helping me in my time of crisis will return x
November 2017 by Diane Lacey
We took curtains in to be shortened. The job was completed by the date given, and the sewing was neat and professionally done. The counter staff were particularly pleasant and helpful. We were very pleased with the service.
September 2017 by Ed Feast
Cleaned at wrong temperature and ruined a Daks suit. I've since found Pristine in Grantham who are a much better business.
July 2017 by Roger Welby-Everard
My wife took in some curtains. We collected them, Next day we are rung up to say they had given us the wrong ones, so my wife immediately (5pm) toook them back - round trip 18 miles. Gets the right ones and is then told she had been under-charged (their fault) so had to pay more. No offer to recompenses for her journey to correct their error. Most unsatisfactory.
