October 2023 by Devon Low
Askar sorted my query about upgrading, he was professional, helpful, and it felt like he couldn?t do enough for me.He also gave me options of which phone to choose from including data, text and call packages etc..Thank you!
August 2023 by Maggie M.
I'm giving one star only ! I went there today trying to get help as my new samsung flip doesn't work properly. This guy was not friendly at all. He tried to blame screen protector for phone getting too hot.He tried to argue that the original samsung screen protector I have ,is not a screen protector ! He even was trying to pill it off without my consent ?. I had to shout "don't take it off "Oh my goodness, how do you sell the phones!!! Get educated and improve your knowledge as you should not take it off from flip4 and flip5. Getting help from 150. Avoid Grantham EE at all cost.
July 2023 by Phil Edwards
Very good
June 2023 by K Coupland-Hunt
Great customer service. Very friendly staff.
May 2023 by James Hudson
Very helpful staff. Managed to get the information I needed.
March 2023 by Thalles Davila
Really good job they make in there, the guy was too much interested in help us and he make everything clear and helpful.5 stars service ????
February 2023 by Anthony Walker
Helpful staff, but my query needed to be answered by dialing 150.
January 2023 by John Ashford
Being able to talk to people in shop to solve any problem rather than sitting on a phone getting nowhere
January 2023 by Marian Oakes
Extremely helpful every time I need to go. Thanks team
January 2023 by Stu B
Ian was very helpful when sorting out our sim only ontracts
January 2023 by Bryan Mcdonald
Issue wasn?t resolved and I?ve been a customer for 5 years
October 2022 by Glenis Shaw
Very helpful member of staff at my local shop
August 2022 by Sarah Marshall
As always in this store, extremely helpful staff willing to listen to all of my issues and dealt with each one - saving me money as well.Great attitude and approach to customer service. An example many other shops could/should emulate.
August 2022 by Lee Walker
I've been with EE for over a decade, I went to the store to ask about the upgraded I'm due in a few weeks.The member of staff (Georgia) was initially polite and helpful, even though she was constantly trying to "push" the Oppo Find X5 Lite,After explaining I received technology for regional press for a decade, and I was only interested in the X5 Pro, S22+, or Sony 1 iv, She then went on to give comparison s between the X5 Pro and the Lite, stating the Lite camera was better because it's 6b compared to the Pro's 50mb,I then explained that the 2.2x larger sensor and optical image stabilization and extra telephoto lens, make the Pro a far, far better camera.After explaining I didn't want to increase my (£49p/m) contract and don't need more than 4gb data, , she then tried to sell me a Pixel 6, for £56 a month, with 40gb data.Again, I politely declined, explaining I'm quite happy to wait the few weeks till my upgrade makes prices far cheaper, and she then became quite rude and obnoxious,Bottom line is, I walked over to Three, got a far friendlier response and will likely be moving to them in the near future.EE seems to be good for one thing at the moment, Terrible customer service.
August 2022 by Simon Chell
friendly knowledgeable sales assistant was very helpful. Great service ?
