August 2023 by Jessica Middleton
Really nice shop and great selection of baked items and wonderful amount of vegan sweets - so much variety
June 2023 by Mrs. Angela riddle
I was unable to shop in your store this afternoon due to all the old and run down cash machines. Surely you can have influence on making these machines actually work. You are ,losing custom on the state of these machines. Whether it be the owners of them or the council surely as a major store in Marshall’s yard something can be done regards Angela riddle
April 2023 by Gwendoline Marasco (Craftystitching)
Always find something new, or even if your having a take-out night, the ready made meals are great.
April 2023 by Mike Thompson
Food here is always amazing, its not just food
February 2023 by David Bradley
Didn't buy anything just had a walk round, every thing seemed to be in order,wide enough aisles polite staff
February 2023 by Melinda Priestley
Lots of food but nothing else so you get what it says on the tin!
January 2023 by Maurice Albans
Very helpful staff, and very good food.
December 2022 by Joel Lister
The customer service I have received from the team has been exceptional! There was an item missing from my parcel that I was collecting and the whole team who dealt with me were brilliant. Amy who I spoke to first was lovely and very helpful and her colleague (I can?t remember her name) but a very special recognition to Jas the manager who went above and beyond to help me out and I appreciate it so very much. A credit to the company!
December 2022 by Steve Wilkinson
Shocking service.Packed store, only 2 tills open.Of 3 self checkouts, 1 out of order, 1 with a jammed printer and 1 waiting to be reset.1 assistant dealing with self checkouts and alternating on a till. After trying to use self checkout then waiting 20 mins for service, gave up, dumped goods and walked out.
October 2022 by Lynne Chappell
Decided to go get a few treats tonight. Well stocked shop and even looked at the Christmas stuff, came away with a couple of Christmas puddings. Was able to go through checkout without delay, very nice young man served us, he was called Tom, he asked us about our day and we chatted as no one else in queue. As we were leaving he said to us enjoy your evening. He was a credit to your Gainsborough store.
April 2022 by colin scott
My wife and I paid £23 for what we thought were two nice fillet steaks but when we unpacked them and turned them over they were full of fat - very expensive fat at that. It is really disappointing when this happens. I thought M&S were better than this!
September 2021 by wendy Niles
Just want to say thank you to the Lovely manageress of the Gainsborough store who dealt with my query about some flower's which I thought had been delivered to the wrong address. She was very efficient and patient while calling the head office on my behalf. the issue was resolved . Briliant customer service from her.
July 2021 by Theresa Roberts
The young man outside cleaning trolleys was extremely polite and friendly. We took our trolley and we got our shopping. Had no other issues...other than other shoppers being impatient with a member of staff cleaning after each customer. It's getting boring now...it has too be done...cleaning is now more important than u rushing to get to your next place. Well done marks and Spencer I was impressed and your colleagues need recognition ????
July 2021 by Aaron Fisher
Was originally greeted when entering the store. But as we were shopping various members of staff kept a close eye on us which me and my partner felt very uncomfortable about. Maybe it was because I was still in my work clothes and not dressed for the occasion ?
January 2021 by Peter Baldam
The convenience of parking so near to the food hall for £1 for 4 hours and getting 50 p back on your bill makes this a must to shop here. The store is well set out and good choice of food. Staff helpful and friendly.
