April 2025 by Terry Wilkinson
Went to this place for the second time and have to say the quality of service as slipped tremendously since they have ended their association with Brewers Fayre next door. The hotel itself is typical premier inn. It does what it says albeit is beginning to look a little bit dated now could do with a refresh. The problems are with the next door restaurant it is staffed with lone workers who are run off their feet but they try and work incredibly hard and are a credit to the company. All that said I would not go to this venueagain due to restricted opening times and menu choices which is not explained very well prior to booking. Sorry premier inn but your failing at this venue
March 2025 by Graham Dewdney
Usually one of the better Premier Inns in the UK, but has started to go downhill recently. Rooms are the usual good standard and the staff are friendly and helpful, if sometimes inexperienced.
However, the overpowering stench of weed outside the main doorway every evening, giving me a nasty taste in my throat for half an hour, just sums up what the area must be like for the poor residents.
March 2025 by Mark Whittaker
Unable to bath has not enough hot water...
Unclean bathroom..
Noise from above.
March 2025 by Carol Ord
Poor experience checking in would be an understatement. My last stay at this premier inn. The brand seems to have lost its way. Empty bar with no atmosphere and now residents only.
Other hoteliers have so much more to offer.
March 2025 by Bev Steve Raybould
would not come here again un helpful intact rude staff was told we could get food and drink in the hotel & couldn't till 6 on the night we asked for shower got a bath ! wen mentioned to reception there was no offer to move us in fact she was quite abrupt & rude bed was to high & hard had only 1 bath towel & 1 hand towel we have mobility issues I phoned the hotel b4 we arrived & was assured everything was right for our stay & it totally wasn't!!!
March 2025 by Linda Winstanley
Booked a meal 630 waited nearly an hour now in the week food at 5 so why on a Fri 630 some food hot others cold a absolutely awful need more staff on felt sorry for then
January 2025 by Philip Baker
We are visiting family for Christmas 25/26. We live in Australia and don't get the chance to come for Christmas often. Obviously, such a trip requires lots of forward planning. The Cleethorpes Premier Inn is perfectly located for us to see as many people as possible. I have tried for many weeks to book 2 rooms for Christmas and New Year but have been rebuffed as the Premier Inn system does not permit bookings over 12 months in advance. I have reached out to Premier Inn for reassurance that rooms would be available, but nobody was prepared to reassure me. Now I have discovered that the hotel is suddenly (it wasn't on Boxing Day) fully booked up. I don't know what to do, Cleethorpes doesn't have many alternative hotels, and Premier Inn are demonstrably uninterested in assisting. Terrible customer service and a bitterly disappointing experience. I can't imagine this is the venue itself, but rather an appalling, impersonal national booking system, which is rubbish.
December 2024 by David Coull
Great hotel, had steak don?t order was inedible due to fat veins, other food looked ok.
December 2024 by Stuart A
The WiFi is appallingly bad, making even the simplest job online painfully slow.
December 2024 by Mark Mcgarry
Looked after us and nice food thank you ??
Rooms: Nice bed great temperature control
Nearby activities: Only there for a football game but looks plenty to do
Safety: Clear instructions
Walkability: Great location
Food and drinks: Nice hearty breakfast ??
Noteworthy details: Good value
November 2024 by Beanie Bates
Turned Away For Breakfast
Popped in on Saturday for breakfast it was 10.40am. We waited for 5 minutes at the bar before being seen which isn't or wasn't a issue.
The restaurant was half full at best so not overly busy, the lady who served us asked if we were staying at the Premier inn, which we weren't but that's never been an issue before today......
The Employee (unsure of her name) took her phone out of her pocket and told us that it was pretty busy and she wasn't taking people from the public and that breakfast ends in 20 minutes so sorry
Just for the record, it wasn't busy, it doesn't say anywhere that that people not booked into the hotel won't be served and breakfast ends at 11 not 10.40am
It was all too much hassle for the lady serving us and from where I was standing she simply could not be bothered
Pretty rubbish attitude and rubbish service from a person that should not be in hospitality
As a local business owner I understand just how important custom is to Cleethorpes and this level of service helps very little for the face of Cleethorpes. I don't think this was a one of occasion with this employee as it was well versed.
November 2024 by Keith Ridley
No receptionist upon arrival, joining several other guests who said the receptionist had walked off with no explanation. A receptionist appeared after 7 minutes, with no explanation for absence, no apology, no information re the restaurant, and breakfast. Have never experienced this before given the numerous times I have stayed at a Premier Inn.
November 2024 by stuart murden
A solid performer in the PI estate
October 2024 by Joanne Stainforth
Good place for.holiday but room could be cleaner and staff ignored request for replacement shampoo in room. Nice bed though
September 2024 by Hassan
We were given a disabled room. No complaints
