“Absolutely lovely staff members in this store!We recently attended one of their free summer holiday programs where the children can handle some of the animals and ask questions. Holly was so knowledgeable and brilliant with the children. She let them handle the hamsters, guinea pigs and rats. Holly let me husband handle the rat and to my shock he got over his aversion to them instantly and two rats came home with us!Holly was fantastic with helping us get all the equipment we needed for our new pets, taking time to Google information and showing other cage options on the internet. She recommended the loyalty card which saved us 10% off our purchases and was altogether brilliant.Another staff member was also fantastic. Unfortunately I didn't get his name. My children saw him in store and were excitedly telling him that we were going to get some rats. He told them how he keeps rats himself and was explaining all about them. I noticed he was on his way out and he confessed he had actually finished his shift. I told him to go as he wasn't on the clock but he said he was fine to stay and help. He mentioned that two of the four rats they had were particularly friendly and docile and took the time to show us which two. Incidentally these are the two that came home with us.Absolutely fantastic staff! I hope the company realise this.”
Pet Stores
“Absolutely lovely staff members in this store!We recently attended one of their free summer holiday programs where the children can handle some of the animals and ask questions. Holly was so knowledgeable and brilliant with the children. She let them handle the hamsters, guinea pigs and rats. Holly let me husband handle the rat and to my shock he got over his aversion to them instantly and two rats came home with us!Holly was fantastic with helping us get all the equipment we needed for our new pets, taking time to Google information and showing other cage options on the internet. She recommended the loyalty card which saved us 10% off our purchases and was altogether brilliant.Another staff member was also fantastic. Unfortunately I didn't get his name. My children saw him in store and were excitedly telling him that we were going to get some rats. He told them how he keeps rats himself and was explaining all about them. I noticed he was on his way out and he confessed he had actually finished his shift. I told him to go as he wasn't on the clock but he said he was fine to stay and help. He mentioned that two of the four rats they had were particularly friendly and docile and took the time to show us which two. Incidentally these are the two that came home with us.Absolutely fantastic staff! I hope the company realise this.”