“I rarely review companies on here but felt the service I received was beyond the norm, especially today! My M140i was in for an Oil & Brake fluid service. Pretty boring but waited whilst it was carried and enjoyed the facilities whilst there. Coffee, WiFi, TV etc.All sorted and paid for returned home. Couple of days later it was clear something had been missed as part the work I’d paid for and I contacted the service team.From that moment, I have been blown away by the levels they have gone to not only resolve the error made but to avoid any additional inconvenience to me personally.Having dealt with BMW main dealerships in the past, this is not what I have experienced elsewhere and rest assured I am sharing the details of this excellent handling of a tricky situation with everyone I know.I believe you only really know how committed a company is to customer service, until something goes wrong. It is a mark of the high levels at Lister BMW at Boston that I’m not even going to reference my issues here and would say to anyone considering buying from these guys, do not hesitate. They’re almost unique in my life in not only being interested in the initial sale. We’ll done in particular to Paul who has been outstanding.”
Car Dealers
“I rarely review companies on here but felt the service I received was beyond the norm, especially today! My M140i was in for an Oil & Brake fluid service. Pretty boring but waited whilst it was carried and enjoyed the facilities whilst there. Coffee, WiFi, TV etc.All sorted and paid for returned home. Couple of days later it was clear something had been missed as part the work I’d paid for and I contacted the service team.From that moment, I have been blown away by the levels they have gone to not only resolve the error made but to avoid any additional inconvenience to me personally.Having dealt with BMW main dealerships in the past, this is not what I have experienced elsewhere and rest assured I am sharing the details of this excellent handling of a tricky situation with everyone I know.I believe you only really know how committed a company is to customer service, until something goes wrong. It is a mark of the high levels at Lister BMW at Boston that I’m not even going to reference my issues here and would say to anyone considering buying from these guys, do not hesitate. They’re almost unique in my life in not only being interested in the initial sale. We’ll done in particular to Paul who has been outstanding.”