March 2024 by Ronald Cook
FROM START TO FINISH WE HAVE BEEN DELIGHTED BY THE PROFESSIONAL OF SERVICE WE HAVE RECEIVED
March 2024 by Steve Potts
Caring professional customer service from start to finish :)
March 2024 by Marcus Smith
Prompt delivery, first class service and communication. Would thoroughly recommend.
March 2024 by Rach El
Fabulous customer service and a special mention to the lovely lady that handled my call...I purchased a graded appliance at a greatly discounted price...which was actually perfect apart from the box being damaged. Even helped to sort delivery, although I was out all day...would gladly recommend purchasing from here...many thanks as my products all fitted and up and running!Rachel
March 2024 by Amanda Moorhouse
Great price, great product and great service ?. Delivered within a few days on time and kept informed along the way. My item was a graded smeg fridge freezer, I knew exactly what the defect was based on the photos on the website and with a tiny bit of effort I removed the mark in minutes! Saved a fortune on my dream fridge ??
March 2024 by Abdeslam Adair
I am very happy with my fridge freezer and happy with the price and service
March 2024 by Jacqueline OCarroll
Great service arrived on time and called to confirm time. Driver friendly and professional. Impressed
March 2024 by Beki Bateson
Good prices, good communication, good use of a slightly damaged appliance that isn't visible as integrated and doesn't effect warranty, swift emails and delivery
March 2024 by Ron Manser
I originally reviewed The Appliance Depot straight after I received my microwave, that review is still shown below.However my opinion has changed. The weekend after I received my built in microwave I went to fit it, and realised that I hadn't taken into account the depth of the new microwave. The new one was a lot deeper, and thus didn't fit in our non standard unit. I checked to see if they had anything suitable, they didn't, so I contacted them first by phone, and was told to email and it will be dealt with on Monday by Anna. I was thinking they would collect when they are next in the area and just charge me for the collection, but no, I got a short and very to the point email, I had to make my own arrangments to return it, I would be charged a £50 restocking fee, the original carriage would also be deducted and if the item wasn't in perfect condition then further deductions would apply (which is fair if I or the courier damage it).When you buy goods via the internet you have 14 days from date of receipt to notify the supplier you want to return them. Under the Consumer Contracts Regulations they cant charge a restocking fee, they also have to refund their standard carriage charges, and if the item is in the same condition the full amount of the cost of the item. I pointed this out and they agreed to waive the restocking fee, that was nice of them! Considering they cant charge it in the first place! Had they said they could collect for a fee I no doubt would have agreed, even forfeited the original carriage, as it was my fault, but the £50 restocking fee annoyed me.As for the condition, the goods were supplied in damaged packing (its what they sell after all), thus I didn't trust a courier and I was also a bit wary that they may arrive damaged even if they weren't. I also suspect the cost of a courier would be rather expensive given the size and the weight of the item so I drove the 360 mile round trip and delivered it myself.The staff that received it were very helpful, and polite, they thoroughly checked the microwave, signed my paperwork and let me take pictures of it. I received a confirmation email that the refund had been processed on the Monday, and the full amount was credited back to my card in a few days.Their T&C on their website incorrectly state that that their terms comply with regulations, when they clearly don't on quite a few items.I've changed my review from 5 stars to 2 stars, it would have been 1, but as the staff were helpful on the day of return, and the funds credited back quickly and correctly I feel 2 is appropriate.Original review.Excellent service, I was contacted the day after I placed my order to let me know the delivery date, and likely time. Was kept up to date via phone calls and emails, with a call the day before confirming that I was the second delivery of the day and roughly what time it would be. Delivery driver was great as well, got a phone call about 10 minutes prior to delivery, right on schedule. Can't fault the delivery service.
March 2024 by Athena Marinou
Amazing quick service, one of the parts was damaged and was very quickly dealt with a new part sent out.
March 2024 by Tom Watts
Brought a graded Smeg hob from appliance depot. They pictures showed the flaws. The discount over an increased unit was very good.Had a couple of minor issues on delivery. Not a problem. These things happen. The team took my calls, and managed the problems, which are now all resolved.
February 2024 by Douglas Wright
Came as ordered, helpful delivery man no problems
February 2024 by Alexander H.
Great selection of appliances at amazing prices well under retail price. The Smeg fridge freezer, smeg range cooker and Bosch washing machine have sorted our kitchen nicely.
February 2024 by Karen O'Sullivan
Excellent. Friendly service, easy to use and company keeps you informed throughout. My item was then delivered promptly by a lovely and very helpful delivery driver. I would highly recommend this company.
February 2024 by Colin Wilson
Very slow waited two weeks for delivery. Arrived at 06:50 in the morning!!!!!! I had to get up and check the item was ok. Wouldnt take packaging away.