August 2025 by charlie mason
If I could give less than 1 star I probably would. Queue is always out the door and takes ages. The staff are knowledgeable enough but it always takes a minimum of half an hour to get through the queue and there is never more than 2 people available. The hours are limited and there is always someone taking ages at the counter.
May 2025 by Rajiul Hoque
Always a queue and never any friendly staff
November 2024 by Elham Deilami
It's the worst bank that I've ever tried. The returned money from Amazon haven't sat in my account for more than 17 days, and when I put my in my account, they deducted for no reason. The working hours is ridiculous as well. They close at 3 during week day, so I couldn't go to the bank and solve my problem.
June 2024 by Hitesh K (Ash)
It's ok branch mostly machines for money withdrawals . Just 1 staff behind the counter so have to wait in the queue
May 2024 by Jane Simms
The cashiers were hard to find, just 2 of them , hidden behind a screen. Both good at their jobs but service was very slow, perhaps due to the banking equipment. But also because cashiers are not enough. It took 20 mins to be served.
April 2024 by The Shades
Literally can't get service here, what idiot closes a bank at 3pm on a weekday, a hilarious majority of people are still at work for another 2-3 hours after they close, cannot see the logic in this ridiculous decision
February 2024 by John Moss
Thought I'd get some banking done during my lunch break queue was almost to the door, and only 2 people left in the ten minutes I was waiting... meaning I'd have had to wait around a hour.No phone signal so couldn't tell wife that I wouldn't be at the car by the time she was done shopping and the wifi they provide (to their credit) needs you to verify your number with a text (see above no phone signal).Didn't bother queuing in the end will be looking for an alternative main bank. They need both more staff on the counter and a greeter to redirect people that can to the machines during peak hours.
November 2023 by Luke D
Absolute joke of a shop!! Will be moving bank
August 2023 by Anne Bryan
Used cash point
August 2023 by Nigel
Lauren could not have been more helpful, please consider a well deserved pay rise
December 2022 by Dodders
Under staffed, waited 20 mins to get my debit card back after the machine took it only to be told to wait again behind people that had just arrived,Staff really don't seem to care!Useless!
October 2022 by Mileena's Bath Tub Tales
We went sent some money abroad and the bank staff is so friendly and accommodating ..One good bank to have a business with..
September 2022 by Daniel Spicer
Unhelpful staff, wanted to open 123 mini for my son, had all the paperwork needed, however will not print a form needed unless I have appointment. No appointments till December next year. Told to wait a few weeks and see if more open up in March. Terrible service. Bad system. Moving all my accounts
June 2022 by Katie Burrows
Mourning the loss of a more local branch. Directed here by the phone banking who said "it closes 12.30pm on a Saturday" got there to find a sign saying they had closed early today. Why didn't the branch staff inform customer services? What a waste of time and money getting there.
January 2022 by Caroline Heslop
Unhelpful staff, wanted to open 123 mini for my son, had all the paperwork needed, however will not print a form needed unless I have appointment. No appointments till December next year. Told to wait a few weeks and see if more open up in March. Terrible service. Bad system. Moving all my accounts
