October 2023 by Janet O'Connor
Wigston Branch.A big thank you to Christina ..So much patience helping me with an account.A credit to the Bank.
September 2023 by Kate Seymour
Just been served by an extremely professional, helpful and friendly member of staff. Couldn't be happier! Sadly I didn't catch her name badge but she helped me today with transfer of a house deposit and a buildings insurance quote.
August 2023 by tracey briscoe
Been with them for years. Staff always really helpful.
June 2023 by Sat billa
Absolutely fantastic building society -for the people. Recently giving out £100 to its members which BANK does that. No1 service and fullyCustomer centric. I have current accounts, and savings with Nationwide why would you go anywhere else.
May 2023 by N.P. DETAILING
Polite staff branch is small and que can be long whyvdid they close oadby!! So inconvenient no disrespect to the staff intended.
May 2023 by russ kenyon
Small branch located on the main shopping street. Parking available a short walk away
February 2022 by Ruth XO
I was having an issue one day (I won't go into details), and thought to inquire with the staff inside about it, and an Asian lady served me. I thought she would be nice as she smiled at me and proceeded to talk but when I didn't understand something she said to me and asked her if she could explain it to me again, she started being very rude and raised her voice condescendingly at me and I was embarrassed because the man in the queue behind me was looking wide eyed too. I said thank you and walked out, ashamed, but last time I checked, customer service shouldn't be this impolite. Consider me not using this branch again. I sometimes have difficulties understanding things cognitively due to a disease I've sustained that affected my brain. I'm not dumb and I don't deserve to be shouted at. I've been terribly upset about this for a week and decided to finally write up about it rather than let it go as a 'one off' event that occurred because you need feedback to train staff to behave kindly to other fellow human beings. Thank you.
July 2021 by Toni Vann
Been using this branch for as long as I can remember, always great customer service and made to feel welcome. Its equally as great that some of the staff have been here for as long as I can remember so you have that personal touch to the service
June 2018 by glyn hill
Everytime I go the nationwide in wigston I feel so welcome, the staff are all so friendly
February 2017 by Dave Hammersley
Good customer service
