February 2024 by Delta Function
Thought service couldn?t get worse but it has. All shop staff on their phones texting or watching videos. Not one asked if I need assistance. Won?t be coming here again. Very portly managed store.
January 2024 by Auriana Stevens
Very busy as normal, however didn't find what I was looking for as they have changed some of their suppliers... and I was on a time limit...
December 2023 by Zahid
Always great deals on clothes
November 2023 by Ravinder Sahota
Service from 2 members of staffWas very poorThey were more interesting talking about their own stuff thanCare about customers
August 2023 by Graham Danny
Went to the store twice on Sunday at around 4.00pm, the person at direct informed the store was closed. Considering the store according to website closes at 4.30pm??
August 2023 by Michael Paul Southwell
I went to this branch of sports direct to buy some walking boots.i chose the boot took it to one of the girls working there.she told me to take the boot back from where I got from and wait for an assistant. Well I stood there for 15 minutes before I walked o out.
July 2023 by Adrian Aldridge
Purchased these karimoor wtx boots for £79.99 I?ve worn them once and put them away for a couple of months gone to get them out and the glue has come away at the front on both of them, I?ve tried ringing for two weeks no one answered, so I?ve come here to say don?t pay good money for boots to last a day.
July 2023 by Alfie Stevens
If you want cheap, good-quality sports items DON?T COME HERE!!! Prices here a ridiculous, we had to pay like 20 quid only for a football. Also when we got a football after we brought it, it pumped out which was painful. Staff looked rather unhappy and need more training. I wish I didn?t put this place any stars! ??
July 2023 by Masuma Rajani
Customer service was horrible! I asked for help, the staff completely ignored me and continued doing their 'job'.So I walked to him and said the offer isn't clear as to which rack it applies to and if he could have a look.He said he didn't know either (without checking) and if i really wanted it, then to go to the till and get it checked there.
July 2023 by natasha ladha
Absolutely shocking. Had a credit note from 18 months ago which is still in date and because of the fading of the receipt (no fault of my own!) They couldn't use it. I've lost £27!! Which in this day and age is too much money to throw away because of something that's not your fault. Wouldn't put it through another way and only 1 membet of staff actually tried to help properly. The others just said within 3 seconds 'there's nothing we can do.' Bunch of kids running the store.
June 2023 by In Bollywood
As others have said awful customer service. I was asking a member of staff for help when another member if team came over, interupted then told them to do something else (which they took a couple of minutes to explain what they wanted them to do instead and then chat about how the shop had been!). They then took over "assisting" me. What they actually did was point me to some sandals and then leave me. But worse was that I was in a mobility scooter and I found the assistant had left a stool behind my wheels and there was a tall column of shoe boxes in front of me and I was blocked in!!Unable to go forward or back, I called out for help but no one came. Eventually one customer came over and said they'd ask someone to come. Then a couple of minutes later another customer came and just as they were about to move the shoe boxes to release me from my prison of retail clutter, the Sports Direct assistant came back so the kind customer left thinking I'd be ok now. I was not. I explained to the member if Sports direct staff the predicament they had left me in, they said "oh I was coming back" and went again!. I had to shout out after them to call them back and had to explain another two times that I was trapped before they understood and moved everything except the tower of boxes in front and stool behind!. Eventually I was able to make my way to the counter with my purchase and the customer in front of me was at the till explaining a problem they had to another assistant who was just repeating back to them the same answer that wasn't helping! Then they called over the manager.....who to my shock and chagrin was the very same person who sent away the helpful staff member before and then had abandoned me to an escape room of shoe boxes! The person behind the counter was as rude as others have described. By this point I had had enough. I said I'd changed my mind about my purchase, got a refund and left.
June 2023 by Payal Shavji
Extremely bad customer service provided, very rude and harsh workers which for me is not acceptable at all. I believe that workers need more training on customer service and how to provide best service in retail. Workers in the Thurmaston Sports Direct need to learn how to respect others around them and treat all customers with respect and kindness. Will never shop at this branch again, absolutely bad experience at this store.
May 2023 by Steve Leeman
Never have the sizes you want takes ages to find staff and they look uninterested when you do find them like you are putting them out..a lot of room for improvement!!!
April 2023 by Deb Pike
Staff were very rude a young girl came behind the lad serving us. As he asked if we needed a bag I said no we're okthanks. She remarked no they won't want a bag there too expensive! Really bad customer service when we challenged her for what she said she told us those words did not come out my mouth. Will not be going back.
April 2023 by Biz
Staff looked bored and they don?t have no customer service skills. The ladies wear is upstairs there were 3 staff members at the till with no customers but the changing rooms right there was closed when I asked why they said due to staff shortages! I was told to go down stairs, went down stairs and the lady asked me to go upstairs! Absolute joke! No manners and respect from the staff! Plus the changing rooms are filthy like they have never been cleaned the floor was disgusting!
