September 2025 by pjd chan
We went to DFS on 1st September 2025 to order a 2-seater sofa. A sales assistant spoke to us but quickly prioritised other customers buying full sets. We were told to wait and ended up sitting for over an hour with no one helping us, even after reminding them. With only 10 minutes until closing, the assistant was still busy and said it would take another 15 minutes. Feeling ignored and let down, we walked out. We?ve always bought from DFS, but this time the service was very disappointing.
June 2025 by Max
Top service
June 2025 by Amanda Nunnley
great store and staff
May 2025 by Dawn Tipton
I was served by a superb young lady called Blaze. Not only was she professional and knowledgeable but she made the whole process easy. A huge thank you from me.
April 2025 by Russell Brewster
Rather useless, you won?t even get your sofa.
Ordered in January and requested the delivery be delayed until 1st May to finish off some jobs, a two week delay only, important as they can only hold your sofa for a maximum of 2 days so you have to be ready.
Expected delivery is now end of June. 5.5 months is unacceptable.
Please be aware if you delay delivery you are not delaying delivery, you are delaying the manufacture of the sofa and they are not intelligent enough to realise the delays until it is too late and are treated as if you have only just ordered as it just sits on hold with no one paying any attention.
This is a subtle but important thing they don?t tell you. DELAYING DELIVERY IS NOT DELAYING DELIVERY. ITNIS DELAYING THE MANUFACTURE AND SHIPPING TO DEPOT.
They also want to tell you with less than a week notice whether they can deliver it and to remove old furniture which is not feasible if you rely on council removal which for heavy upholstered items has a two week delay. You will end up removing furniture ready for delivery to be told it is delayed two months and you shouldn?t remove furniture which isn?t feasible.
Over £2000 and will have no sofa or anything to sit on for 10 weeks.
Just unacceptable.
Please avoid.
February 2025 by J Jameel
DFS Do not deserve 1 star, having mis sold Sofas and Guardsman policy, I have had nothing but issues from Day 1 with DFS from Sales to Service. Appalling behaviour now having to Involve FURNITURE OMBUDSMAN to escalate matter. DFS representative named Daniel Spilane claiming Springs noise or defect is normal, obviosly does not know any history behind issues I have had, seems to be common practise as Daniel seems to response to other issues claiming exactly that any defects are normal, even to other customers..AVOID DFS AT ALL COSTS, they seem to purposely delay dealing with issues, there own Staff using these words
February 2025 by Michelle Rainey
The gentleman that helped us was truly brilliant, not pushy at all but very informative and I'd say passionate about his job
February 2025 by Renee Sunnar
I bought my first sofa! I bought the bellino sofa with Hitesh in Leicester. We were unsure about the cushions which were pre chosen but he ensured we got exactly what we needed. We were also clearly informed about the ability to claim back money should our sofa be discounted whilst being produced, it went down by £200 and I was refunded this a few days after delivery. Great service from Hitesh and the delivery team too. Thanks all!!
February 2025 by Hassan Vai
Excellent Service by Sajid .go and see him worth buying from him.
February 2025 by Jenna Nocton
Will never use this company again!
Selling me a sofa only for me to complain multiple times as the sofa has made cracking sounds since owning it.. only to be told that it is ''normal''
Over £3000 for a broken sofa... I dont think so!
February 2025 by Paul Brogan
Don?t really like writing bad reviews but when you get delivered a dirty damp settee with stains that?s also not the colour I ordered I felt I had no choice. A man was sent to clean it, which he did. He also came with a colour swatch that matched my sofa. Unfortunately that wasn?t from the book I picked it from. Heard nothing back for 2 weeks now. I suppose they?ve wiped their hand of me now. I?ve never had anything light grey in my house ever. So I?m left with the only option of selling it because I hate it. The loss is £800. Thanks DFS. I feel like got a second hand settee.
January 2025 by Dan Wade
The man and wife team are excellent representatives for this branch of DFS. We didn't purchase a sofa, but that doesn't detract from the professionalism of these two.
January 2025 by magda wro
I am very disappointed with the service at the fosse park Leicester branch. It started well but ended badly. I was seriously interested in buying a new sofa but the sales people were incompetent and impatient with the questions I asked. I as a customer felt very uncomfortable and unattended by the sales .
January 2025 by Saed Khawaldeh
I bought this sofa from the shop, I have been told that it?s cancelled customer order & brand new sofa. Not only it took double the time promised to deliver, but also when I got it it is completely damaged with torn in over 9 places. I don?t understand how a sofa with this condition can be sent out for a customer who ordered brand new sofa. The more terrible thing, from the minute I got the sofa, I filled form, send multiple emails photos of damage, and called over 6 times, and up to this moment no one got in touch with me about replacing it. I am very disappointed, this is really very awful experience.
I left a review on Trust-pilot, they mentioned that they try to get in touch with me, but nothing happened since then. It?s been over than a week.
I am attaching the photos which shows that the sofa should go to trash not to customer home.
Order number : 44ZMK4851
January 2025 by John Fryer
Friendly and helpful
