March 2024 by Mr anonymous
Strongly advise against using this company! Experienced property damage with no resolution or communication. Despite repeated attempts to reach out, there has been no response or effort to rectify the issue. Disappointing customer service, particularly from the store manager who showed no empathy. Despite expressing the urgency of the situation, no action has been taken. It's frustrating that even the staff seem powerless without managerial intervention. Proceed with caution!
February 2024 by Adam Parky
A really good, chilled and enjoyable sofa buying experience. Mus was brilliant, no pressure, friendly and very knowledgeable, including on the products at other sofa outlets which impressed us as it allows comparisons. Came away happy.
February 2024 by Russ Hillier
Excellent sales staff, greeted you, gave a quick bit of information, and left you to look at your leisure. There was no feeling of having them constantly on your shoulder.
February 2024 by Tejendra parikh
I had an extremely negative experience with DFS, particularly with their delivery and customer services team. I was not informed about the need to inspect the property for any damage before the driver left or check if sofas were installed correctly. Had I known, I would have scheduled the delivery at a time when I could have thoroughly checked for any issues. The drivers were in such a rush that they did not install the sofas, and one of the sofa legs was missing. Additionally, they cussed damage to the property. Despite, reporting the damage in a few hours of the delivery, DFS's liability team refuses to accept responsibility or arrange for repairs, citing that It was not discussed before drivers left the property. It is disappointing to receive such poor customer service from a reputable company like DFS. Moving forward, I will have to seriously reconsider before making any further purchases from DFS.
February 2024 by Sheila Page
Bought 3 seater settee
February 2024 by Narendrakumar Chauhan
Highly recommend
January 2024 by Boo Nails
Nice staff. It?s annoying all the extra products etc but.. not that it?s staffs fault, so thank you guys. Especially Hitesh
December 2023 by Isaac McKenzie
Fantastic service, the store smells amazing they have a fantastic fragrance which you notice right away and it excites the sense. The visuals are fantastic also they truly take pride in the astetic and really helps sell the dream. We looked around without hindrance and at leisure. We found a sofa we would like and alerted a member of staff. The staff member was very informative gave a soft selling approach to the extra and took time to interact with us in a manner which was reassuring for a big purchase. Great experience.Thank you.
December 2023 by Chris Watkins
Very friendly and helpful staff with lots of choice of sofas to choose from.
November 2023 by Sandra Carty
Nice sofas but didn't find what I needed.
November 2023 by Sagar Jogia
When they want to sell you furniture they sell you the dream. Make you take out the 5 year guarantee aswell, its not even been 3 years and the leather is cracking and wearing out, I called guardsman they don't want to fix it and they sent me to DFS, I was told there not to worry they will book a service engineer, after 3 weeks some Steve shows up fobbing me back to guardsman.Don't buy from these thife's who just want to take the money and no after care.
November 2023 by Adam Hubbard
Online site is good and we got to a point but it was great to visit the store at Fosse to try out the sofa. Our mutt, Barney was allowed in with us and Marianna helped us with finer details and supplied a decent coffee, thank you!
October 2023 by Robert Anderson
Friendly and helpful staff who did not hover around you while you were browsing. Once we had decided on the furniture required the salesman made the rest of the experience quick, concise and easy.
August 2023 by Peter Gibson
A great choice of furniture and friendly, helpful staff who were not pushy.
August 2023 by Sharda Vadher
Very happy with my sofas...so much so, I brought an single seater to add to my collection, wonderful service as always and cosy lovely sofas...I'm a happy lady. Thank you guys x