August 2025 by John Watchorn
After experiencing a problem with the lace hole and clip on a fairly new pair of boots, at least 3 shoe repair shops declined attempting a repair ? fortunately the Manager at Melton was able to take a look and suggest what he could do. We went ahead and a great job was done at a sensible price .. Thanks!!
August 2025 by Aidan Birley
Wanted a car key cut, member of staff told me they dont cut any car keys at Melton, strange because they had lots of blanks hanging on the board!
July 2025 by Robert McCartney
There was an issue with the first key that was cut. However, they were able cut me a new one without any quibbles. Excellent customer service.
June 2025 by Dylan Steffgen
Very quick service
April 2025 by Mary Mottram
Took a pair of shoes in to be heeled was told they were beyond repair. took them to timpsons in thurmaston got them repaired no problem. It's not the 1st time I've had bad service from this shop in Melton mowbray
February 2025 by David Hamilton-Palmer
Had 3 keys cut today in Melton for £18 & not 1 worked & we had to return to the shop for a refund
January 2025 by Luca Madden
I came here to have some boots fitted with a new zipper and the manager told me he couldn?t find his order book to send it off and to come back Monday. I come back Monday with a newborn in tow only to be told that the new person in the shop also can?t find it and they still can?t take them. Needless to say I will be making the journey to Oakham instead.
November 2024 by caroline bezzano
Tried to get some keys cut here but he had closed for lunch 10 mins early. Appalling customer service
October 2024 by Dave Austin
Went into get a key cut, friendly service at a fair price, what's not to like?
October 2024 by Ben Jackson
Excellent customer service from staff, but incredibly expensive in comparison to other places.
October 2024 by Bobby Beusencci
Steve always makes every customer feel welcome. His smile and friendly chit chat brightens up your day. He always gets to accommodate even the most diva-ish requests :) Thanks and Keep smiling Steve!
August 2024 by Neill Addison-Gutteridge
Great customer service and lovely staff.
Lady was working on 11/08/2024
We ordered a key that is not in common use, the member of staff ordered keys and contacted us when they was in stock.
When we handed key within a minute both of the keys was cut.
Please show the staff recognition for her excellent customer service
July 2024 by Andy Searle
Visited Steven at Melton to get a replacement battery for a watch & to buy & have engraved a dog's name tag.what a lovely friendly & enjoyable experience.
He was so cheerful & so clearly happy in his work..
We travel some 14 miles but will definitely be returning to Steven in the future.
November 2023 by Pat Malpass
Went today to get a new watch battery, had taken out the lifetime guarantee for watch batteries (great product BTW). Steven in the store was really helpful, changed the battery, but also did a minor repair while I waited. Top notch customer service & a credit to the company - hope Mr Timpson reads these reviews! Forget The Repair Shop, BBC, get down to Melton!
August 2023 by Toby Heaver
Massive thank you to Kat who was working on 12/08/2023. Went in with a bent car key. She was very polite and honest recommended trying to straighten the key out first before buying a new one which would have cost me £50. Straightening it worked and saved me £50! Thank you so much Kat. You are a credit to the company
