September 2025 by Adam Blenkinsop
I had electrical fault with my headphones and they were saying that they wouldn't be able to do anything his name was Jordan and his customer service was bad this is at the O2 store in Market Harborough highly wouldn't recommend him as he's not a very good person or what they care about is the money they don't care about the customers I have four contracts with them and I'm going to currently disconnect my contracts with them until they resolve this problem
August 2025 by Chris D
My phone was recently subject to attempted sim-swap fraud and I was struggling to get proper support from O2 online support. I visited the Market Harborough store and Michael and his team went above and beyond to help me out and get everything sorted. Exceptional customer service from all the team in the store who handled my case very professionally at a super-stressful time. Just want to say a big thank-you and well done to the team.
July 2025 by Scott Chappell
I was out on my community day which is mainly to do with my brain injury & my other two problems. I was having problems with my mobile phone & had no clue how i could deal with it so then i thought to myself i should have a word in o2 & see what they say then followed up the answer & it worked which i'm very grateful for
June 2025 by Kate Southwell
I saw Michael in store today who helped with my new contract. He was absolutely brilliant and I can?t rave highly enough about his customer service. He was quick, efficient, sharp, funny and totally got my concerns about the new contract (and transferring my old number across). I went into the store feeling unsure about the change over (as it?s a work number) and left feeling confident about how it will all work. He even told me what to do with the little problems/things that will come up as I transfer my data across phones. Thank you so much Michael, you?re a huge asset to your team and made a genuine difference to me and my concerns.
June 2025 by Jo Coffey
Very helpful and informed staff.
May 2025 by Rhian Roberts
Went in today to transfer data from old phone to new phone. Michael was very helpful and took time to explain everything I needed to know in relation to the transfer. Additionally he was very efficient, knowledgeable and also recommended another place to get new phone case for good value.
My overall experience today with Michael and 02 was excellent and I highly recommend 02 and Michael to other people out there that either need assistance with phone/looking for upgrade. Thank you again Michael and 02.
Rhian
March 2025 by Ian Wilkinson
More of a reflection of incompetence for O2 than the staff at the store however a hugely frustrating experience at O2 MH today.
My daughter?s phone hasn?t worked for over a week (the account is in my name). We have tried to resolve it however all roads lead to a security text message that gets sent to her phone (which her phone can?t receive).
We visited MH store to resolve it whilst meeting for lunch. They wanted to go through security and text her phone. But couldn?t because it doesn?t work (and despite being a tech company there is no back up or two factor option, no iMessage, no email, no WhatsApp, just good old fashioned SMS).
Not a problem I thought. I have an O2 business account and photos of ID and in my Apple wallet. I was told in no uncertain terms that photos of my ID, and an electronically signed copy of my daughters contract (only issued by O2 electronically) was not an acceptable or valid way of proving who I was. They also agreed that whilst they could go through security with me on my contract and prove it was me via SMS, they then couldn?t accept that I was still me for my Daughter?s account.
I have no issues with rules. When they make sense. Once again the tech giant O2 and their disempowered staff are unable to navigate to a resolution without holding my physical driving licence (issued in 1997) rather than relying on the many more far more secure options for me to prove who I am electronically in 2025.
To add insult to injury I was told repeatedly by a man with no name (tag) that he wouldn?t be feeding back the issue to O2 because 99.9% of people don?t have this issue. Well we did so in the absence of an offer by him to feed it back discretely I find myself with little other choice than to feed it back electronically. Somewhat ironic. O2 don?t accept electronic ID so probably won?t accept electronic feedback either.
The only way to deal with incompetence and poor service is to vote with your feet. O2 lost my business today. As soon as this contract and multiple business contracts conclude I will move to an alternative, more pragmatic and empathetic provider that empowers their retail teams.
PS. To anyone that has made it this far, if you have the unfortunate need to visit O2 in Market Harborough, make sure that you dust off your paperwork and reach to the archives for a good old fashioned hard copy of your birth certificate or driving licence. Technology is the future after all.
February 2025 by Yvonne Garwood
Micheal the store manager resolved a complex issue I had with O2 .. He did it in a warm ,friendly, polite manner, not rushing through the process and explained everything along the way.. I was super impressed , I shall definitely be returning to the store in future . I can not recommend them enough.
February 2025 by Alison Avil
Went in yesterday, with some trepidation, to sort out how to change over from O2 to a new provider as the O2 site said you needed to phone them or visit a shop. Michael was excellent, no trying to persuade me into a O2 deal etc completely understood why I was looking to change (found a cheaper option). I then had to go back as I had got my new SIM card stuck in my phone, he tried to release it but couldn?t but directed me to a local repair shop who did it.
Great service, friendly and understanding. If things don?t work with the new provider I will be back!
January 2025 by Fraser Annis
Went in to purchase a new phone. Olivia was really helpful, upbeat and understanding which made this sometimes difficult experience simple. I am hugely pleased with not just Olivia but the rest of the staff too and I highly recommend this O2 store to any O2 user that needs anything at all.
October 2024 by Emily Gilliam
Just popped in on the off chance that a member of staff could help with a mobile phone data problem. Spoke to Conor who managed to help us within 5 minutes. Thanks!!
October 2024 by Liz Thompson
Outstanding service by Conor who helped me rescue some of my data from my bleeding screen. Nothing was too much trouble and he took his time to ensure he sold me something I needed and to my budget. I didn't feel rushed to make a decision and felt informed throughout. Made my buying experience a pleasure. Would highly recommend 02.
June 2024 by Harry Moulson
Bryan was extremely helpful and sorted out my query in no time. Would recommend him to anyone who needs support with o2
June 2024 by Jo Lowther
number doesn't work and can't find anywhere how to contact them
May 2024 by Mark Stevenson
Fantastic team
