October 2023 by Susannah Ruscoe
I am so grateful for the kindness shown in store today. I'm autistic and the returns process completely overwhelmed me, I ended up in tears. The staff treated me so kindly, and took it upon themselves to phone customer services and return the items on my behalf.As my daughter gets overwhelmed in shops, and is also an awkward size, we order online to try on at home. Naturally that means a large order with only a few items kept. Today I returned the items to the MH store and was reminded that we have to create a return on the app. So I needed to do it in store. I was 3/4 through and the app refreshed. I was already very stressed as none of the item descriptions matched what was on the dispatch note, the dispatch note didn't have the clothes sizes and the app didn't have prices nor the barcode number so I was left guessing. Being forced to do something where I could be returning the wrong thing, it was very triggering.I will try to remember to do this at home in future, but if the app refreshes again, the staff offered to return in store using the telephone method to allow me to avoid the same pain.However if anyone from New Look reads this, I would strongly advise that the return app needs reviewing for user friendliness.
October 2023 by Sheilaanne Southwell
I was served by Mandy in the Market Harborough branch of New Look. She was extremely helpful without being overbearing and I came out with a very nice new padded coat. I will definitely be back
June 2023 by adam simpson
Not really a place for fellas, but the missus likes it and if she's happy then I'm happy
November 2021 by D mac
Not a place I would normally shop but went in with friend and was pleasantly surprised. Bought a coat! My assumption was that it was a shop just for the young.. definitely not. I will certainly return. I give it a thumbls up ????
September 2019 by Debra Chapman
Set out clearly, sales have great reductions, friendly staff x
August 2019 by Rosaria Kelly
But did not have what I looked for. Great store though. Lots of choice.
August 2019 by Maureen Dorr
Nice store, not to big served by Alice very helpful and very nice person.
August 2019 by Lena Bettles
Very helpful staff
June 2019 by sheria clarke
I was surprised by that they dont do larger sizes when I ask was given a ver Sturn no
March 2019 by Scott Farey
Wife and daughter shopping I sat outside
November 2017 by Jennifer Brown
Friendly staff, able to help and answer questions and they open another til if the queue is getting long. I give 4 rather than 5 stars as they don't always have a good range of sizes
November 2017 by John Williams
Huge selection of clothes and footwear at keen prices.
June 2017 by Christine Herrick
Staff in store are always helpful they put themselves out to go that extra mile. They are friendly and professional and this time when an item ordered in store for home delivery, went missing Abbey and Phoebe were particularly supportive and ensured that things were sorted out quickly. My heartfelt thanks to them all
