December 2023 by rob-o- bot
Lovely fast service did not take long and Ed was very polite, efficient, knowledgeable and informative!
December 2023 by Vincent Sparrow
Very helpful staff, had exactly what i was looking for.
December 2023 by Lucy Scallan
We went into Carpet Right today to choose a carpet with our two young children in tow. Alfie was absolutely brilliant at entertaining them, printing off Christmas themed colouring in sheets and gathering all the highlighters then sitting with them and colouring with them whilst we worked it all out with a colleague - totally above and beyond but made our lives so much easier and the kids had a ball! Thanks so much Alfie
December 2023 by Jonathan Freeman
Substandard fitters used by CarpetrightWe ordered our carpet from Carpetright Market Harborough earlier this year and all was well until the fitting day.Incorrectly, we assumed the carpet fitters Carpetright recommend and used are reputable and good at their jobs!The fitter arrived on the day all flustered telling us about his woes which wasn't a good start.After a few weeks we noticed several edges of the carpet had come away from the gripper so we contacted the store and they said they would send back the original fitter. He never turned up on two separate dates. After we complained and asked for another fitter, we were told that the carpet was cut short. We have ended up having to get the carpet stapled down! Carpetright have now told us that our contract for the fitting is with the fitter and if we wish to pursue this any further then we need to make a claim through the small claims court! We had contacted the fitter beforehand by email and he hasn't responded and this was two weeks ago.We are now faced with having to spend more money making a claim through the courts.Totally appalled that Carpetright use such cowboys and wash their hands of any fitting issues. All they offered us was a £80 goodwill payment.Not once has anyone from the local store, including the manager called to apologise. Total bandits.IN RESPONSE TO YOUR REPLY DEAN.We have already emailed customer service. It's them who told us we have to make a claim through the courts. The store in Market Harborough haven't even been in touch!WE HAVE NOW SENT A COPY OF OUR EMAIL ASKING FOR A REFUND TO THE FITTER BY ROYAL MAIL SPECIAL DELIVERY WHICH HAS BEEN SIGNED FOR AND IT'S BEEN THREE DAYS NOW WITH NO CONTACT FROM THE FITTER. WE CAN'T BELIEVE WHY NOBODY HAS CONTACTED US. NEITHER THE FITTER IS BOTEHRED AND NOBODY FROM CARPET RIGHT HAS BEEN BACK IN TOUCH EITHER. IT'S APPALLING, ESPECIALLY AFTER SPENDING NEARLY £1000!
December 2023 by Ruth Freeman
Avoid this company at all costs. We paid almost one thousand pounds earlier this year for a new carpet to be fitted and after the carpet fitter made a complete mess of the fitting, Carpetright have washed their hands of the matter and told us that we must pursue the fitter through the small claims court ourselves. We called in to the store yesterday to make our thoughts known and were told by a temp that all of the staff at the Market Harborough store have resigned! The carpet fitter also no longer contracts to Carpetright. Totally shambolic. We had no idea when we placed the order that this would happen. Customer Services say they can't escalate the matter any further as it's the fitters fault. We took it in good faith that Carpetright used reputable fitters and that they were checked. Clearly that's not the case. All parties a a complete bunch of cowboys.
November 2023 by Louise Smith
Really happy. Alfie managed to secure a discount for us even when the offer had expired. Really grateful. Thanks!
October 2023 by Sylvia Kutner-Serebrenik
Alfie was the young sales person how have been a brilliant adviser and impecable manner young man. As well as knowledgeable, which a rear thing amongst young sales men/women today.
September 2023 by Lynsey Jennings
Mak helped me to choose and order my carpet through carpetright over the past fortnight. I ended up paying 1k less than what I was quoted somewhere else and I never felt that carpetright tried to push me to spend more money, they always just gave me honest and helpful opinions. I?d really recommend using them and won?t hesitate to use them again myself.
August 2023 by Alejandro Riera
Brilliantly service, Emma was amazing.
August 2023 by Kate Dyas
Very helpful and knowledgeable staff at Market Harborough. Would recommend
August 2023 by Les James
Emma and Dave were brilliant from start to finish. Excellent service good service and reasonable prices.
July 2023 by Macauley Atkinson
Adrian from the Market Harborough store came to measure up and quote us for our new bedroom carpet today! Fantastic service, quick and efficient.
May 2023 by Monica
Just had a home visit from Ady Alliss who made everything crystal clear and very straightforward. His knowledge and advice has been invaluable and we feel totally confident with our purchase.
May 2023 by Jon Hurley
Really friendly and helpful staff. They managed to help with find what I need and get it fitted in time. Great service - thank you!!
April 2023 by Dominic Clarke
Fantastic service today from Emma who gave us a great deal and was exceptionally helpful, thank you!!!!
