February 2024 by ian taylor
The lady and I use the term in the broadest sense in the reception is one of the most ignorant people we've ever dealt with... treated us like we were the biggest inconvenience ever! While there she bollocked a truck driver who had turned up from Watford for being "early". Wouldn't lend my wife a pen or somewhere to write down our order.... she can't do the business any good whatsoever! As a "front of house" person she needs sacking, We'll spend our money elsewhere... waste of our time and diesel driving down.
July 2023 by Daddy Man
What an absolute joke of a place. Staff are rude. You turn up and explain what you?re looking for after being told to drive down. Some customers live quite a distance away. Avoid this place I?m pretty sure there are far better timber merchants than this pit of depravity.
May 2023 by Rockwood Garden Studios Ltd
As a company that specializes in creating high-quality garden studios, we at Rockwood Garden Studios have had the pleasure of working with Whitmore's Timber, and we cannot praise their products and service enough.Whitmore's Timber has been our go-to supplier for timber and related products for our garden rooms, and they have consistently delivered exceptional quality materials. The timber supplied by Whitmores Timber is of top-notch quality, well-sourced, and durable, ensuring that our garden rooms are built to last.Not only is the quality of their products outstanding, but their customer service is also exemplary. The team at Whitmore's Timber is knowledgeable, responsive, and always willing to go the extra mile to assist us with our requirements. They have a deep understanding of our needs and provide valuable guidance and recommendations on the best timber products for our garden rooms.Furthermore, the wide range of timber products offered by Whitmore's Timber has allowed us to have a diverse selection of options for our garden rooms. From different species of timber to various sizes and cuts, their extensive product range has been instrumental in achieving the desired aesthetic and functional features for our garden studios.We also appreciate Whitemore's Timber's commitment to sustainability and the environment. They take pride in their responsible sourcing practices and promote the use of sustainable timber, aligning with our values of eco-friendly and sustainable construction practices.In conclusion, Whitmore's Timber has been an exceptional supplier for our garden studios, providing top-quality timber products, excellent customer service, and a commitment to sustainability. We highly recommend Whitmore's Timber to anyone in need of timber products for their construction projects. Their expertise, reliability, and dedication to quality have made them a trusted partner in our garden room projects, and we look forward to continuing our partnership with them in the future.
March 2023 by Haisbro Nathe
Clearly have alot of timber. But I think some of the staff have been hitting each other with it making them rude and Inept with their ability to communicate.Big busy placeClearly NOT for the general public.Better places to go that actually want your custom
March 2023 by bendigo little
There was a slight problem with my order but due to there willingness and freidly attitude I got what I required and as always felt cheerful about my visit
March 2023 by Ryan Edgson
Been a few times now. Great friendly staff
March 2022 by Barry Scott
Tried three days on the trot to get a price from the sales team for some PAR oak beams. Have not even had a reply explaining the delay. Service seems poor if you are from the general public.
March 2022 by Martin Monk
Great service fast service
March 2022 by ZbyNjuu
Unloading once again took almost 4 hours.
March 2021 by Nic Morse
Helpful. Got what I came for.
March 2021 by Terry Davies
Very clean and work staff very friendly.
March 2021 by Ben Richens
Great selection of wood, staff were great
March 2021 by Secure-a-Field Ltd
Needed a small quantity of cedar shingles for a project. Helpful guy took the call and said yes come down and collect. 30 minute journey to be told by someone else that they don't have stock. Might want to introduce better systems of stock control that's visible to all staff. Shame as I believe they have a good reputation.
March 2021 by Robert Sayer
Highly recommended. I needed four 1.8m lengths of oak (so a really small order for a large timber merchants) planed to my bespoke dimensions. Elliot dealt with my enquiry in a fast and efficient manner and called me when it was ready to collect. The timber was spot on in all respects and the staff on collection were helpful. Hope to deal with them again in the future!
March 2021 by Wayne Morris
Good range of timber and fair prices but beware if you aren't trade. The office staff are always excellent but the staff who deal with customers whilst selecting wood are insufferably rude and dismissive. On more than one occasion I wondered if I was in the way and was about to leave when I was offered a crumb of comfort by being actually spoken to.I now avoid work which requires me to source materials from them as it is too trying on my patience to deal with the outside team. Maybe they view my orders as too small to warrant attention in which case don't allow in non account holders : such behaviour is unwarranted and insulting.
