August 2023 by Brett
Visited The Fragrance Shop in Loughborough for the first time recently and Lauren was super friendly and attentive when assisting me with a variety of fragrances - I?ll definitely return my custom here whenever I?m next visiting Loughborough.
February 2023 by Satoshi Nakamoto
Pretty good customer service. Went in and asked for the ladies personal favourite that conformed to a certain category of scents that I mentioned to them.You can see they were genuine as they didn't try to sell me the most expensive ones, they gave me samples they thought were really good fragrances and they were certainly priced well. Good value for money here.
January 2023 by Theo
Ordered YSL black opium from you on 22nd click and collect with website saying click and collect until 23rd for Xmas, now product not coming until after Xmas really disappointed with the service should have just Ordered from boots or LF instead never let me down now I have to wait 5 days for the £100 back and pay another £90 for the same bottle from another shop absolute let down
November 2022 by Paul Fish
Felt a bit fleeced. Asked for vegan perfume to be told they only had one at £60. Turns out most perfumes are vegan now by default.....not great advice.
October 2022 by Apurva Satbhai
Worst customer service. As we approached the store manager with some complaints about the product, she started screaming and yelling at me without even listening to me. They do not have everything in stock and it was humiliating to have those allegations on me.We called customer service and she started lying to them saying we don?t have the item with us where we had it in front of her on the table.DO NOT VISIT THIS SHOP. LEICESTER ONE IS MUCH BETTER.
October 2022 by Rahul Doshi
Worst service ever, the store manager is soo rude to the customers and doesn't even listen to complaints. Had the worst experience ever.
August 2022 by Tara Cunningham
Good prices good range of products and helpful staff
June 2022 by Andu Ninicu
Mia is one of your best staff. I am the kind of costumer who comes in with an odd sample to smell. Beard oil , pipe tobacco, raw propolis . Mia always finds me a perfume that is similar with the sample that i provided . Always a smile on her face and enthusiasm for my odd request. Thank you for your excellent products and good prices.
September 2019 by joanne mathieson
Excellent customer service
May 2019 by Clifford Mason
Good selection of stock, well worth a visit.
March 2019 by kath holmes
Perfect perfume
February 2019 by lord Jacob
Good choice of high end brands and deals are sometimes better, the staff however needs to cheer up and focus on customer rather being busy with each other even while serving , assist the customers rather being lazy at your job
February 2019 by Kirsty Taylor
Good choice great prices
January 2019 by Romulus Roman
The new staff has no time for customers. They are busy, ALL THE TIME, chatting at phone.
November 2018 by Adrian Holland
At this shop the service u get is so good the staff are so helpful well worth a visit
