February 2023 by Daniel Wilson
Rude and unhelpful.Staff stood around chatting.And the bank does not even offer banking services on a Saturday, instead advise you to use alternative banks, really helpful.
February 2023 by Dan Wilson
Rude and unhelpful.And the bank does not even offer banking services, instead advise you to use alternative banks, really helpful.
September 2022 by Boneym Babu
To The NatWest Bank Because of Yesterday?s incident in at the Bank on behalf of my mother Dolly John I am here by saying that we won?t be paying anymore money for the loan unless if the bank is able to provide the existing amount to close the account and to talk to me .You are not able to take any action further for this unless until their is a talking terms and condition by the Bank to me about the loan which is owned by my Mother Dolly John.Thank You
June 2022 by Jon Doe
I used the branch in Loughborough city centre. I frustrated to see 5 employees doing nothing and the only person that could deal with my request (moving money to another bank account) was stuck with a customer, nobody was proactive and just stood around. I had to wait 45 minutes after being told someone will be with you in 5 minutes. The quality of banking staff is as low as working at the tip yard!
December 2021 by Solitarymaninblack
Go in there for work. Sometimes there is abit of a wait but other times it is fine. The other customers that are negative and impatient could just find somewhere else to go. The staff do a great job.
October 2021 by sarah malyon
suggest they now need to rethink their opening times, before the begin to loose custom. Closing at 3pm and not opening Saturdays is not useful for anyone who works full time.
September 2021 by Onyebuchi Egemonye
I went into natwest Loughborough for a transaction which involved a large amount of money and the staff that attended to me were very helpful and adviced me on the best way to do my transaction which was very helpful. The two ladies were so polite, calm and helpful
July 2021 by Michael Upstone
I went in to the Loughborough branch today for help with a difficult problem and was greeted with great courtesy from the start. Natalie sorted out the problem and phoned me later in the day to confirm that it was resolved. Thank you so much for your help.
July 2021 by Wash and Wags Dog grooming
Absolutely no help at all to the small business user. Only open 9-12.30 on a Saturday It was 4, then 2, now 12.30! Impossible to get there when you're working! Que for machines, broken, que again because of said machines so takes 25 mins just to put some cash and cheques in! Rubbish.And to too it all off one of the cashiers saud 'well at least we're open'!
July 2021 by Dawn Hayes
I could not draw large amounts of monies out at the counter on Saturdays and now it is closed on Saturdays altogether.I also needed to put a cheque in the bank but again they are not open on Saturdays and only open 10am to 3pm...I am working 5 days a week 8.30am to 3.45pm so HOW do I put my cheque in or draw a large amount of monies out??
September 2019 by Debsy T
Very inefficient. Spent 40 minutes registering my dads death with them a month ago. Today I went to log my power of attorney for mum to be told that they had not completed my request for my dad and lost all the paperwork, head offices fault? How do you lose death certificates, surely they are electronically copied and stored. I now have to visit again to go through it all again. This is the Natwest not a tin pot company.
July 2019 by Hiten L
Very slow service when I popped in to this branch. Everything seemed to take an age and the queue was not moving . I gave up in the end and left as I only had limited time at lunch. I won't bother visiting this branch again. Staff ate ok but just so slow!
May 2019 by Anna H
I tried to make an online credit card on the website but it got blocked easily. After making an automatic refresh the website asked for my customer detail again and by the end of the day I have 2 application. I call to solve the problem and they send me to branch. At the branch, I was sent home to call because they don't have knowledge of how they can solve the problem...amazing.
February 2019 by Vic Whitters
Absolutely no help at all to the small business user. Only open 9-12.30 on a Saturday It was 4, then 2, now 12.30! Impossible to get there when you're working! Que for machines, broken, que again because of said machines so takes 25 mins just to put some cash and cheques in! Rubbish
January 2019 by OmoteniolaE
Fantastic services, machines and customer service !
