March 2025 by Luca Columbro
Good customer service as it should be.
December 2024 by jane bowers
I did a switch from another bank so I could get the £175 as the government have taken the heating allowance off us thought it would help.
From the beginning I did it by phone. The man was helpful but I didn't understand everything about the switch. So I did the switch on the 12th thinking my direct debits would have Goe through. You have to have £1000 in your account on a certain date. I thought I would get a moth from when the account was opened. The I get a essage saying I have to have the £1000 in on the 20th? So only had 8 days. My pension wasn't going in until the 24th.
So I called and explained nothing they could do.
So I borrowered money and had the £1000 transferred in. Then I got a message saying you are not getting the £175 as money was transferred from a nationwide account. But it wasn't my account so why shouldn't matter?
Now they said all money coming in if sent to my old bank which is now closed would be automatically transfered to my nationwide account. This didn't happen. My old bank sent it back so it was due on the 24th Dec still not in my account. So there won't be enough in the account to cover direct debits coming out so I will get charges. So instead of it going smooth and getting money for switching I will end up having to pay out money and being worse off than I was. It has got me so depressed. I already suffer with anxiety. So not a good experience. So beware.
August 2024 by efrem app
I went to the branch to ask for help as I have issue with my online application and it?s wasn?t helpful. The customer service was disrespectful as I was taking to her she was reading papers and ignoring me
October 2023 by Derick Williams
Had a problem and went to the Swan Street branch. I wish to thank the Ladies at branch for solving my problem. Thank you so much.
July 2023 by Susan Barker
Always friendly staff available who will approach if you look in need of help.
June 2023 by Josh Smith
Nice I?m with this bank
November 2021 by Phil Griffin
Excellent service at branch and excellent, easy to use, internet banking. Good accounts. All excellent.
July 2021 by Roberta Bennett
Because all staff are very helpful and friendly. Nothing is to much trouble.
September 2020 by Jme Spencer
Staff are all friendly jus think its silly being closed on a Saturday morning not able to get there in the week my self so now unable to do what I needed to.
February 2019 by Big Dave
Great bank and very helpful staff.Other banks should learn from these
January 2019 by OmoteniolaE
Quick as possible services, all services needed provided, but they can improve on their communication a bit
May 2018 by Lydia Billington
I am a dedicated member. Good service with no hassle. No unwelcome prompts to change anything. Full marks.
October 2017 by Anthony Dale
Friendly staff at my main bank. Always clean and tidy with well trained staff.
Appointment only for detailed financial services.
September 2016 by David Potter
Really great customer service but a small premises and opening hours aren't great.
