August 2025 by Russell Baker
I'm my experience the Loughborough branch never answers the phone...
August 2025 by Robert Haithcock
Not impressed. Ordered curtains, a pole and some curtain tie back. Made my way to the store to collect when I received an email around 2 hours later. Turns out they?ve cancelled my order for the curtains and curtain pole without sending me any email or notification to let me know. So only the curtain tie backs to collect.
Now I have to way 3-7 days for a refund!
What a wasted journey, when raised with staff this is just ?how the website is? and was told to contact customer service.
Have tried to contact customer service but there is no one available as they are ?offline?.
How ridiculous, shocking service and wasted journey.
July 2025 by T S
Visited today. Helpful staff who offered help and assistance, happy to check if items were in stock in store etc. Only comment would be the amount of displays/stock around the shopfloor aisles. This made it tricky for my sister who uses a mobility scooter to navigate some areas.
July 2025 by gerald robinson (Sirloins)
A nice place to obtain quality house effects.
June 2025 by Sharron Tyler
Never disappointed..always find what im looking for
June 2025 by John Callaghan
Wish they source higher quality UK manufactured products rather than going for the easy xheapest option namely China
May 2025 by Steve ?Paddy? Tag
Great place for bedding and curtains
April 2025 by Ovidiu Mihalcea
Very nice shop
March 2025 by Sian Lewin
Bought a lamp for our cloakroom
Helpful staff
March 2025 by Michelle Rainey
Fantastic staff knowledgeable and nothing to much trouble
Fair prices and fantastic choices
February 2025 by FA TiMz
All under one roof for home accessories: bedding towels etc. We got a great sales representative who assisted and advised through out our shopping. Great service.
February 2025 by Charlotte Rillie
Fabulous staff who helped us when we got very confused
December 2024 by donald shardlow
Always worth a visit
November 2024 by Lara Turner
I have been coming to this Dunelm for 8 years. For my two recent visits which were all served by the Muslin lady at the counter. She was on her phone all the time and ignoring the queue, and later when I was paying, at both time she had no greeting, no thank you, just a cold face even I was smiling and greeting her.
I am here to shop not getting punishment, for staff like her either needs more training or stop serving customers at the front line. I am pretty sure this is not the value that Dunelm wants to present to their customers. The rest of the staff are always helpful especially the Asian guy. I am giving two stars instead of one only because Dunelm is my go to store for home shopping for years, hope things get improved.
November 2024 by Neil Adams
Had a browse around for bedding but couldn't find anything suitable.
