January 2024 by Wayne Botting
Great service quality products very helpful staff with good product knowledge if you want a new bed there's nowhere better than dreams
November 2023 by suzanne farley
Service was very good and everything explained really well.
November 2023 by Elizabeth Akam
Perfect customer service totally tailored to you, that's what I received in store today. Needed a new bed to help with many aches and pains, also needed it to be light enough to get sheets etc on and off, not too expensive, my list of requirements went on but they handled all of them. Richard was first class in considering my requests, offering options, time given, expertise etc (thank you). Highly recommended. Will shop there again and soon as my eldest needs a new bed too.
September 2023 by Yvonne Benjamin
I had a very professional service from the store manager Steve at Dreams in Loughborough, his customer service was excellent, his knowledge of the product was extensive which supported my choice of bed and accessories. I would definitely recommend to friends and family to purchase bedroom furniture from Dreams in Loughborough
August 2023 by Benjamin Simpson
Dreams have an excellent range of beds. In particular the service from Sammi was perfect. She provided all the information we needed to make an informed decision. No pressure selling and service with a smile.
August 2023 by Michael Grimley
We went to the Dreams store in Loughborough and were met by Ash who was soon able to show us just what we were looking and showed us all the options and extras.He was very good at his job and soon the paper work was complete and paid for.A very competant member of staff. Mike Grimley
August 2023 by Wade Read
An absolutely wonderful experience & with service and the customer care shown by Ash (Prakash), it was a pleasure choosing a bed.Ash greeted my wife & I and listened to what we were used too & looking for. He then proceeded to explain the process and asked if we happy with that. After a slumber test, he very easily and professionally explained what was on offer and took us through all of our options.After a walk around, more information sharing, the choice was easy.Thank you Ash & Dreams, wonderful.
July 2023 by Dayle Coleman
Visited Dreams Loughborough this morning. Upon arrival the doors were closed due to a delivery but Jason let us in despite his shift not starting for another 20 mins. Jason set us up on the sleepology bed whilst he got himself sorted. Jason listened to our requirements and respected our budget and gave us an honest tour of beds in our price range. It was clear Jason knew his stuff and was passionate about his work. After visiting a neighbouring bed shop where we were ignored, we returned to Jason and purchased our new full package (bed, headboard, mattress) all bang on our budget with Jasons help.Very please customers excited for our delivery and will definitely recommend ?Thank you
July 2023 by Gail Newport
Excellent experience, Richard was very helpful and knowledgeable without being pushy. We had lots of time to choose, offered a drink and an opportunity to use the Dreams mattress matching service. We ordered one of the recommended ones which is being delivered in less than a week free of charge, with our old one being taken away.
July 2023 by Chris Howe
Prakash from the Loughborough store was extremely helpful and attentive, offering us any advice we needed as well as keeping us well watered with tea and coffee. He also knew when to step back and leave us alone to bounce our way around just about every bed in the store. We were very happy with the purchase we made and look forward to having a much comfier nights sleep from now on.
July 2023 by Philip Smith
Prakash was very knowledgeable and friendly and took us through all of the different products without rushing.We were very happy with the service at the Loughborough branch.
July 2023 by KATHRYN TALBOT-PLANT
Excellent! The whole experience was so easy.Had visions of trying bed after bed after bed, but no, your choices were selected via quick questions and a bed ?simulator? experience - sorry, can?t remember it?s correct title
July 2023 by Kieran Velloo
Dealing with Prakash was fantastic and his attention to detail as well as customer service is unmatched. He had dismantled a clearance bed frame for me and labelled it for collection for me to pick up. However, when I had collected the bed frame the following day, I had dealt with a salesman (Richard) who was very abrupt and quite frankly rude towards me. He had told me to take the bed frame down from the upstairs clearance part of the store on my own. He had carried the lightest bag of parts and proceeded to help other customers instead of myself. I find this incredibly irresponsible as I could have fallen down the stairs whilst carrying the larger items. When I had completed loading my vehicle up with the items, I had asked Richard to speak to a manager or file a formal complaint as I do not believe this is any reputable business?s standard code of practice and was very rudely told to come back tomorrow and had the door closed on me. Whilst I appreciate he was the only person in the store on this particular day, I am a firm believer in helping a customer you?re already dealing with rather than running after another customer. I would not recommend this store at all. Salesman like Richard are focussed on new customers and not bothered about customers who have already completed their orders.
June 2023 by William Hillyard
The use of modern technology to ascertain the right mattress for us made the choice of getting the right one much easier out of the bewildering selection on offer, guided by the knowledable expertise of the most likeable Samantha, a very enjoyable experience, and a good way to buy new bedding, 10/10.
June 2023 by Justine Goodson
Prakash from Dreams in Loughborough was friendly and very knowledgeable. After using the three minute Sleepmatch machine he guided us through our mattress and bed options. He listened to us properly, unlike many sales people and we came to a decision in about 45 minutes.
