December 2023 by avtar singh
Boxing Day at around 4.15pm so no customers in there apart from me & 9 yrs old son. I walked up to till with 2 male staff members talking between themselves, I asked my question twice and they completely ignored me twice even tho they made i contact with me & carried giggling !
December 2023 by Dan Hamzea
Bad experience with them, a lady tried her best, but her colleague was absolutely unprofessional so I decided to buy from a different store.
November 2023 by julie branston
Staff are very polite and helpful
October 2023 by james harry Wakefield
I have an e book KOBo wh smith's they would only pay 4-5 pounds got to be worth at least 20
October 2023 by Marcus Scotting / Newby
Friendly staff very helpful
August 2023 by Arcade 101
one staff member is so rude it doesn't take much working out. In fact, they smashed my phone on purpose. I do not recommend thus cex go to the long Eaton one ots much better.
June 2023 by TheAdventuresOf CubsFlipFlops
Great staff very helpful and friendly, definitely the best cex in the country! Highly recommended.
June 2023 by Antoan Phu
Came a few days ago to drop my Canon camera off and the staff was quick to point out that there was a crack/fracture on my camera - however it was a design feature of how the plastic moulds were made. I refused and insisted that this wasn't the case.Never-the-less I gave them the credit of being able to sell it at the price I wanted.I felt that one guy was particularly condescending when he pointed out the fault - and treated me as if I didn't know anything much or had a clue. I understood he had a obligation to check fully, but the delivery/interaction wasn't so friendly.
June 2023 by Kamran Umarov
Very good game store consoles and tech
May 2023 by Michael Frew
Great staff very knowledgeable
May 2023 by Len Witts
Good for selling unwanted items, a fair price offered
April 2023 by Ryan Bae
I don?t usually write reviews but I felt this is needed. Whoever the fat scruffy guy with hair and a beard is (sorry no idea what your name is) needs customer service training. He?s constantly rude and never seems interested in helping. Everyone has bad days but I?ve been to this store multiple times and he?s bloody miserable. It's like he thinks he's better than everyone there. I saw him straight up ignoring a customer who was trying to hold a conversation with him, and only spoke when in relation to the product. I give up shopping here. I asked him to show me something and I heard the sigh and saw the disapproval in his face. I?ll be using GAME for games from now on.
February 2023 by bench joiner
Terrible if you're selling. AVOID THIS BRANCH.On multiple times I have bought in mint consoles and even single time they try and five discount price.When I ask why they can't give an answer.Even when the person next to them working said its fine.Iv spoken to locals and they all have the same problem and said they would rather sell on facebook or ebay.Really ruins everyone's view on them.Iv gone to sell nintendo ds complete in box and they try to give me the unblocked price. When I said I'll have the box back they tried to fight it and they get quite annoyed.If you are purposely under buying for the cheapest price every time its not a tactic is a con. I could understand if it was once or twice but eveytime?????Specially if the consoles have no cracks, scratches, marks or discoloration. Awful service. I'll stick to ebay or facebook marketplace.
December 2022 by M Bagley
Not the best trade-in experience to be honest. By the time they excessively judge things brought in, you end up with around 10% of the website's quotation - this has happened to me several times. The national CEX website states that they accept one thing, and this store revolts against this.This is the last time I'll be using the trade-in service. I would recommend going elsewhere.
December 2022 by Rohan N
Went last week to look at some laptops and when standing in the line, the staff member with beard, hair and big build was extremely rude to the people in front of me and the way he he was speaking to staff, made me feel sorry for them (didn?t see the staff number). However, another with a pony tail was very helpful and kind to everyone.Personally, a few months back too I went to view some AirPods and one staff (similar in description to the one above but not the same) in there wouldn?t stop blocking my way when I was examining them and told me ?it?s not racism? and ?don?t try to even use the race card? when I never did lol.It?s as if I imagine some staff here had an awful time at school and so are taking it out on the public, what it seems.There needs to be a staff review or somebody should take it to the corporate office urgently, I?ve seen this and have friends telling me this for years now. And if this review gets deleted for being too honest, I?ll simply post it again so people know the current state of the Loughborough CeX store. This store doesn?t represent the CeX brand at all.
