January 2024 by Sarah Brooks
Quick, easy and wonderful service, they went above and beyond, and it?s highly appreciated!
January 2024 by richard capper
David helped us a lot and gave good advice
December 2023 by Elaine Crossley
An absolute disgrace! Kept moving our fitting date for months and then when I rang again apparently my carpet was damaged? Would never use or recommend
December 2023 by Angela Gillies
I rang the store yesterday to book a rep to visit my new house for a quote. I was told that I would receive a call back from the manager shortly. No such call arrived, so I rang again today to arrange an appointment. Although the guy on the phone seemed friendly, it was clear he wasn?t sure what he was doing, so I suggested calling into the store and book it that way.When I arrived in store half an hour later, the guy I spoke with on the phone, greeted me. I was fairly certain what type of carpet I wanted and colour. I also wanted one that wasn?t too cheap but in equal measure, didn?t break the bank.However, during my visit an Asian gentleman who also worked at the store rudely took over from the guy I was originally dealing with.I was told in no uncertain terms that I must have underlay, that I couldn?t have certain carpet and they didn?t stock the colour I wanted. He also wrongly informed me that felt backed carpet cannot be fitted to concrete floors!! He was unbelievably rude, very patronising and because I was a woman, looked at me in a disgusting manner when I said that I would fit the carpets Myself, especially as he quoted me £450 in fitting alone. That?s for an average 3 bed house with the lounge and an entrance hall including stairs.In brief he did all he could to prevent me buying the products. I have gained quotes from other companies and quite frankly, the others just prove that Carpetright will give you the dearest price but not necessarily the best quality product. I will take my business elsewhere. No wonder the shop was empty.
November 2023 by Julie Oldwill
Absolutely amazing service from shop to finish ?
October 2023 by Thomas Gardner
Manager Chris was very helpful in making our decision with our carpets. Welcoming friendly and polite would 100% recommend.
October 2023 by Jeni Beaumont
Support from Chris was fantastic. Vey helpful advice to allow us pick the right type if carpet for our needs
October 2023 by suzanne comber
Excellent service! Amazing selection and Chris at Loughborough was exceptional!
October 2023 by Vince Lewis
Friendly, efficient and helpful service, used many times and always happy with the service
October 2023 by Emma Smith
Good customer service. Sales assists was helpful, friendly and knowledgeable.
September 2023 by ben haines
Very helpful, dropped in for some gripper rods and some underlay. Nice price and friendly staff.
September 2023 by Chris S
Just bought a carpet. We were treated so poorly at the other place: SCS. Ram at carpetright was helpful, friendly, well informed and helped us get what we needed.
August 2023 by David Murray
We arrived late in the day to order a carpet and the warm welcome was like we were the first customer of the day. The sales assistant was very helpful, advising us so that we got what we wanted/needed rather than try and sell us more expensive products. There is a huge selection of carpets available, some on the roll and some that need to be ordered. And a good value fitting service is available too. We've shopped here several times over the years and will come here again.
August 2023 by Caroline Lawler
The staff I dealt with were knowledgeable and welcoming. It made my purchase so much easier and pleasurable.And Adrian came to check the room measurements today. It was a very professional and thorough service. Thank you.
August 2023 by Cornelia Waite
Second time we bought from this store .Good advise and very friendly and good advise
