January 2024 by Libu Lumen
Worst bank service I have ever experienced. The receptionist does not care in the slightest what your needs are, does not smile, looks like she?s just waiting for the day to end which I understand but should not the shown to customers. This is literally the worse branch of any bank I have walked into in my life.
November 2023 by Eddie Page
very disappointed with this bank i have been a customer with an account for over 30 years tried to open another one just to save money up and got refused saying I could not have a separate account for that not even a saving account
October 2023 by Beth Walsh
If I treated my customers the way Barclays Loughborough treats their customers, I wouldn?t have a business. I entered Barclays branch for the first time last week requesting help, I was met by a lady at the front desk, no smile, no warmth, offered no help or support with my question. I think your team need some basic training in how to treat customers.
October 2023 by Cheryl Gregory
Easy to use machines to print statements but need an appointment to set up accounts and can be days to weeks waiting time
October 2023 by Khalid Azhar - LS Design Surveyor
1 till open with no queue, 1 withdrawal machine, told to use one of 2 deposit machines for cash and cheques, taking far too long, customers complaining to assistant whom could be at till, where is the staffing whem machines don't work?
October 2023 by Richard AdrianHenderson
They don't seem to take anything seriously, Their private life is more important than the customers needs
August 2023 by andy rowe
just been in the branch and the two ladys at the frount were so good helped me with all i needed , credit too the bank
June 2023 by Tommy Merrall
TRYING TO MAKE A TRANSFER TO PURCHASE AN PHYSICAL ITEM , SO 17 MINUTES ON LINE WITH THE APP ONLY TO BE TRANSFERED TO A COLLEGE THAT WAS ALSO REMOTE AND COULD NOT HELP. CALLED LOUGHBOROUGH BRANCH WITH A 26 MINUTE WAIT ONLY FOR SOME ONE TO ANSWER THE CALL AND PUT THE PHONE DOWN ON ME. UTTER WASTE OF TIME. WILL USE SANTANDER INSTEAD.
April 2023 by Vimal Patel
The lady on the counter is really miserable, she shouldn't be serving customers, I am moving away from Barclays because of her, TERRIBLE SERVICE
April 2023 by Jon Yates
Totally rubbish service lack of support and understanding don't bother going here if you need help regarding faurd lost over £5000 and they don't want to help.
December 2022 by michael malin
During a visit from London, I visited this branch with my 91 year old mother-in-law on 25/11/22 at 12pm. The background is that she is partially sighted with no access to Internet or Mobile banking, is unable to visit this branch due to mobility issues, and was unable to negotiate Barclay?s automated phone-answering service. She had run out of cheques and cash. We had written to this branch and also to Barclays Customer Relations in July and never received a response.We visited the branch with my mother-in-law, and we would like to thank the friendly Scottish employee who went the extra mile to help my mother-in-law by ordering a new cheque book for her, and by helping her withdraw some cash from the machine. We are pleased to report that the cheque book did arrive in the post.This very helpful lady has by her actions redeemed the reputation lost by Barclays in its failure to answer our letters, and hence its lack of concern for a disabled elderly customer.
December 2022 by Max Woodgett
Staff are grumpy and don?t give off a nice atmosphere. Opening times are HORRENDOUS. especially is ur a business who needs to book change orders/banking money
August 2022 by John burston
Absolutely a shambles of a bank, they do not deserve long standing customers. Long queues waiting to be served and long call times and when you do get through 9 times out of 10 its somone in Delhi India who answers probably next door to the online scammers building. I always ask to be put back through to someone in ENGLAND not India, they are using cheap labour to increase profits with little thought for customer security. Unfortunately for a long time i have said its time to switch but now that time is here. Terrible bank no current account incentives either, if i could give minus one stars i would!
July 2022 by Ron
Good service
July 2022 by Phil Griffin
Loughborough main branch closed today Wednesday!! Found out you usually have to wait outside for a human to come to you. Does anyone still bank here?
