August 2023 by Andy Parkes
Well this has turned into an awful customer service experience. We've brought 7 vans off van monster over thast 3 years or so and the last two have been HORRIFIC. Understand that vehicles have faults but VM sold us a van with an ongoing fault history - which then failed the first week we had it. So they made us drive the van to cannock, didn't give us a hire vhicle - kept the van for over a week and made us drive over to cannock again to pick it up. They didn't fix the problem however - just reset the fault so it didn't show. The next ime it failed - the Nice man from the AA came out and told us he's seen this van about 7 times before!! So we handed the van back to VM saying we wouldn't accept it unless the underlying fault was resolved. So we got a replacement van. So far we're about £3000 in on lost days, hire vans, new signwriting etc. And then the replacement fails - and we have to take that to cannock - and they say its fixed but this time the fault re-occurs within 16 miles - so we're told to take the van back to cannock...... you get the picture - A COMPLETE WASTE OF OUT TIME. Avoid them. Premium prices for dumpster level customer service.took it in, reset the fault and then gave us it back.
August 2023 by Louise Grove
Poor staffing choices especially them that clean them
April 2021 by Gary Hives
Great customer service great van I am over the moon and glad I spoke to you guys
April 2021 by John Harvey
Really good customer service, very easy to talk too. These guys were professional and straight to the point
September 2020 by Gareth Parkinson
Great van and fantastic price. Well done VM keep it up!!!
April 2020 by matt grant
Gave me good information and valued my van for part ex. Nice vehicles in stock. Will be looking to buy soon so one of my options will be van monster to buy from.
April 2020 by Rob Noble
Staff were great really helpful, happy to show and talk to us about different vans even though knowing we were not in a position to buy on that visit.
July 2010 by Qype User (Cheshi?)
I purchased a van from one of the Van Monster branches recently.The person i dealt with was a typical sales type who talked the talk but i had a nagging feeling that he wouldn't walk the walk due to his style. Since collecting it ,the van has been back for some paint work that was not done correctly and although i asked them to sort it the side door will not work off the remote. Other than that the van seems o.k but i am left with a feeling that all is not well.(hard to explain why)
