August 2025 by Laxu Gautam
Raluca has resolved very quickly my problem, my sim wasn't working and she was patient and tried everything to make it work and it did. After 2 hours of customers service, I cam in store and was done right away. Thank you
July 2025 by Jason Ward
The short story
Misplaced /lost my phone and many problems getting it all sorted out also had another eSIM in the iphone to pair with my watch
Raluca the assistant manager spent considerable time on the phone to the three technical team sorting this out for me but remained friendly calm and professional throughout
she could have taken the easy option and told me to contact them myself but didn?t so Thank You
Jason Ward
July 2025 by Mital Moradiya
Customer service is very poor. Staff is not helping to solve the issue but just carry forward the issue to online customer service instead of help customer.
disappointed.
May 2025 by Daniela Lisboa
I am writing to express my deep dissatisfaction regarding unauthorised charges made to my account following the completion of my contract with Three.
In [month/year], I entered into a 24-month bundle contract that included both a mobile phone and a monthly plan. I fulfilled all payments on time and, upon completion of the 24-month term, I reasonably assumed that the contract would be automatically closed, particularly since the device had been fully paid off.
To my surprise, I recently discovered that automatic direct debits have continued for the past 11 months, even though the agreed contract period had ended. When I contacted customer service, I was told that the plan was not cancelled because I had not formally requested it.
At no point was I clearly informed that I needed to manually cancel the plan after completing the payment term. Nor did I receive any notification or reminder from Three regarding the continuation of charges after the contract?s natural end. This lack of communication, coupled with the continued withdrawals from my account, is deeply concerning and suggests a lack of transparency and fairness.
February 2025 by Rajeek Sellathuray
The best customer service and very kind
January 2025 by Avni
Jj and Lewis were lovely and very efficient. Very politely
December 2024 by Medini Mothay
Lovely staff. Mo, Hafsa and Raha were great and helped me with my questions. Super welcoming and warm.
December 2024 by Vali Unguritu
JJ and Laura were very kind and tried all op?ions to find me the right deal! Thank you both
November 2024 by Lucian D.
Three Store Visit - Disappointing Customer Service
I visited the Three store on Saturday evening to inquire about my contract renewal date. While the initial welcome from Laura was pleasant, the interaction quickly became uncomfortable.
Upon learning my contract renewal wasn't until February, I expressed my intention to take my time deciding on a new phone. Laura seemed surprised and questioned why I wouldn't upgrade immediately. I politely explained that I needed time to save and was looking for a phone with a Micro SD slot, a feature that seemed to surprise both Laura and her colleague.
Their reaction made me feel unwelcome and judged for my preferences and financial situation. I left the store feeling disheartened and disappointed by the lack of understanding and customer service.
I hope this feedback will encourage staff to be more mindful of their responses and avoid making customers feel uncomfortable about their personal choices.
November 2024 by Rosie Cyhanchuk
I popped into the store today to look at renewing my phone contract and getting a new device/plan. Lewis was very welcoming and helped to answer any questions I had, once I had chosen my new phone and signed all relevant documents he even took the time to set up my new device and transferred all my apps/data from my old phone to the new one! Top service ? ?
November 2024 by Richard Gamble
Had the best experience thanks to JJ and Lewis who are the most helpful, polite and genuine people. They listened to all my issues and needs regarding my phone and after 20mins I was up and running with my new contract guys you're doing a fantastic job and a credit to 3 brand!!!! Thanks so much guys again for the fantastic work you did I'll definitely recommend you in the future 100%
September 2024 by usman patel
Spoke to 3 customer services to cancel contract, told me to pop in to local store in Leicester. Customer service Lewis was totally unhelpful & useless.
August 2024 by Tharushi Wijethilaka
Worst place ever to sort your problems out
August 2024 by Abisheka Wijethilaka
Worst place ever. We will sell but never solve your problems. They will pull out all the rules and regulations.
August 2024 by Farouk Ibrahim
Aryan was very helpful - exceptional customer service and is a credit to your store. When I come back I will come back to see him ?
