February 2024 by Zuzana Petikova
HIRE NEW SECURITY STAFF! Absolutely disgusted at the security ?manager?. Completely unprofessional and ruthless. I DONT UNDERSTAND HOW HE IS STILL WORKING THERE AFTER SEEING THESE REVIEWS . Me and my fiancée were content,shopping, minding our own business as you do. Until this so called ?security manager? comes up to us shouting at us saying ?what are you two doing? me and my fiancée were so confused and asked him multiple times what the problem is but he just continued shouting at us until 2 workers came over and repeatedly told him he?s got the wrong people. He did not care didnt even apologise. My fiancée calmly told him that he has no right to speak to us that way especially since we haven?t done anything wrong. This absolutely rude and disrespectful guard had the audacity to square up to,threaten and kick us out of the shop after we told him he handled the situation wrong. I will be making a formal complaint against him for threatening us and abusing his position.
February 2024 by TripleBraveBros
I visited the store today with my fiancée and we headed straight to the top floor where they sell football kits and ect, i seen plenty of staff walking past us including the security and as they passed us the staff said to the security ?? its these two?? so we minded our own business and just carried on shopping until the security manager (thats what he called him self) pointed at us and aggressively said ?? is it these two??? so as any other person would I approached the staff and asked them what?s wrong did we do something wrong? The staff replied saying no everything is fine carry on shopping. Which then the security manager said why you being rude and came right up to my face as if he tried to have a fight with me. He then started shouting get out of my store and pushed me which got my fiancée worried. As he was escorting us out the store he said meet me outside ill show you how hard i am. When we left the store he finished his speech saying this is my job i kick people out and followed with the word idiot.This is not how you treat your customers.We do not know what we were accused of till now.We would love the store manager ofUSC (sport direct) in Leicester (Gallowtree gate)To get back to us regarding this incident that happened on 02/02/2024.
January 2024 by Krishna Kiran
Been to few of their stores in Europe but the way the staff treat you here is unimaginable. The staff at the Ground floor billing desk doesn't even know how to wish their customers.One of their staff looked pale and ruined the mood (she was like why did you come to our store). What a pity!!! I have ordered few items online and went there for an exchange, she without any expression on her face,"go upstairs and grab if you have the stock", I asked her if she can check in their system and let me know, she answered "we won't do that, you have to go and check it by yourself ". I replied thank you and there's no response from her.Someone please train their staff on improving their customer service.
January 2024 by Pete S
We tried to exchange some items bought at Christmas but they wouldn't.... ?
December 2023 by MeBiN Philip
Great collections of clothings
December 2023 by Giorge hanes
20 minute wait time to be served as nobody on tills felt abandoned whilst waiting to pay for shoes.
December 2023 by Tunjay
Huge store with various other designer stands on the ground floor. Spacious and easily accessible
December 2023 by Joshua Scott
Fantastic shop with a great selection of products. Staff seemed friendly too. Would recommend 100%
December 2023 by George White
If I could give zero stars I would the big black security guard started giving me evils from the moment I walked in the shop and started following me round the shop so I left as I was made to feel really uncomfortable
December 2023 by Jasmine Lazarus
I?m Jasmine went to shop for buy clothes. I try the clothes and I select some clothes then went to pay. Before pay I plan to buy perfume beside the counter. When I go to see the perfume the cashier girl said faster pay then go many customers waiting. She very rude to me and the shop manager also misbehaved.I just leave then paid money for 2 clothes and 3 perfumes. Then when I out from the shop got alarm sound. The security stop me and check my hand bag all then the cashier didn?t remove the price tag from the clothes that?s y the alarm sound. When the check my hand bag many people saw I felt humiliated . I told the security the cashier didn?t remove it and never respect me. The security replied sometimes humans make mistakes. And then he also talked rude to me and said that don?t come to my shop again rudely.I also get angry then I also talk back. And security said will kick you out from this shop. I said the mistake it?s not mine it?s the cashier mistake and you ask them to talk politely to customers. Again the didn?t remove the price tag and they push me out from the shop. I asked them to refund they don?t want to remove the tag and don?t want to refund also. I really felt bad and disrespectful. As a customer I?m very disappointed and humiliated. Please take action and refund my money. I?m not happy with the services.And 1 more thing you see this shop feedback and review every customers facing same problem as me. Kindly please take immediate action!Shop address:52/56 Gallowtree Gate, Leicester LE1 1DA
November 2023 by Asha Hassan
I'm told no drinks allowed in the shop fine but, another guy is allowed in with his drink. Make it make sense. Same rule for all surely
November 2023 by christopher devereux
Game staff are great completely let down by the disrespectful rude unhappy usc staff and the overly aggressive tall security guard would only recommend game
November 2023 by sim
Absolutely disgusted by the security guy at the shop! My mum comes home not wanting to go sports direct ever again!My mum walks in and he is already telling her he is watching her! Vile behaviour as she not done anything else and to say that straight away and then following around doing sign language that he can see herNeeds sacking! So angry!!!
October 2023 by ulqiorrat quattro
it is bad store i have ever visited . They are the disrespected staff I visited the store on October in leicester city center and giving alot of my time to pickup clothes, i went to the cashier and paid all of the money, after all of this the cashier asked for something which is not her business , i did not recommend it for anyone please be careful before visiting the store and no not gives your time to this terrible store
October 2023 by Vijaygopal Varadarajan
Complete collection of quality products across brands to choose. Nice ambience.