August 2025 by Sarah Holmes
Dan was extremely helpful in making sure i selected the right pokemon cards for my son
He explained everything, what was good and not so good to enable me to make an informed choice. Thank you Dan
August 2025 by Dan Lester
Brought a Nintendo OLED from symths. Just after warranty the screen stopped working. Symths refused to adhere to consumer rights and do anything about it giving false information that manufacturer should be pursued and washed their hands of their responsibility. I purchased many things from symths in the past but not anymore. If you are buying electrical items buy from somewhere more reputable like John Lewis or you may suffer the same fate as me.
July 2025 by Tariq Quareshy
Store assistant Glynn always meets you with a big smile on his face, happy to help and just full of energy. He?s made me smile on a bad day, more times than once, just by being himself. Thank you ??
July 2025 by JM
Worst customer service, they will do everything to refuse returns or refund. They will spin the blame on you and deny responsibility, the staff are evasive and try to avoid assisting customer. Even at the till they will ask you to check online if something is available yet their not even busy absolutely horrible.
July 2025 by Kayden Chavda
Great shop. The shop is a nice shop. Isles are neat, colours are nice and same goes for staff. Always have what I?m looking for too. Well stocked and always reliable for me!
June 2025 by Raheem Awan
I attended the store to return my daughter?s little tikes car as the parts were missing. It was a gift from my mother who purchased it from Bradford stores.. unfortunately I didn?t have the receipt? Natalie the manager was amazing she saw how upset I was and resolved the issue right away. Very good customer service at this store.
June 2025 by Freedom GD
This is one of the best if not the best store in Leicester for toys and collectibles. I buy from here quite often although due to my job I cannot always get to the store to buy in person. When I do get time to go it has always been a good and pleasant experience even when items are out of stock the staff are very apologetic. In particular with the latest restock of Pokémon Prismatic booster bundle. I've not got a single prismatic item at all since launch and when I visited the store on the day of restock I couldn't get any either. Staff again were very apologetic and explained there was a large queue before the doors opened.
I fully understand it is not the fault of staff and I already know the store implemented a 1 item person person for Pokémon tcg items and particularly the most sought after ones.
Some customers do come across quite rude to the staff when they couldn't get the item they wanted but they cannot seem to understand that it's not the fault of the staff if there are queues waiting for the store to open. The store actually has quite a healthy stock of Pokémon goods but just the most sought after ones are always gone quite quickly.
I think the customers leaving poor feedback were perhaps not particularly understanding of the staff that they are not in control of keeping stocks available at all times when there are people queuing well before the store opens.
Respect works both ways and customers are not always right. My feedback is obviously based on my own experience and I've only ever been able to catch a restock once which was the 151 booster bundle and am extremely happy when I did. But when I don't, I have never experienced any poor customer service from the staffing team there from shop floor staff through to managerial level.
Keep up the good work and please don't let the odd negative review affect your day.
June 2025 by Michael Roberts
Went into smyths today for some Lego couldn?t believe how much they had on the shelf?s. Couldn?t reach the set I wanted so I had to ask for a member of staff to get it down they came right away and were very friendly and helpful.
June 2025 by Paige Clifton
Thanks guys for attempting to stop the scalpers getting all the new pokemon releases, it's so difficult to get a hold of any at the minute, appreciate trying to sell to genuine pokemon fans and collectors ?
June 2025 by Mina Kataria
James was absolutely amazing and advised me what I needed to buy for my son?s birthday (Pokemon cards) However the manager was awfully rude and I would have walked out of the store had I not spoke to James (long hair and so very helpful) @smyths head office please replace James and the manager because the current manager is very rude and doesn?t deserve her position as a manager!
June 2025 by Antony Draper
Friendly staff and a really great store... they always go above and beyond, very helpful.
Always successful launch events that I've attended ? ******
June 2025 by Jethro Johnson
The staff at this store definitely give all the popular pokemon products to their own people and hide them for themselves. Products such as the prismatic, 151 and destined rivals all hidden for their own benefits. The store staff are the biggest scalpers around! Disgusting and will be reporting to asmodee and Pokemon company. !! Also reporting to Smyths head office (customer relations)
May 2025 by Christof-Sunshin3
Arrived today around 2.30 for some very last minute birthday shopping. Usually use Amazon but something very heartwarming by actually going in to a local toy shop and being able to see what is available.
The shop is well stocked and the team there are very friendly and welcoming. The general manager had remembered us from a previous preorder day for Pokémon cards was was not only really helpful in her suggestions but we could tell also how much she cared for her customers.
Thanks smyths for a great last minute shopping experience.
May 2025 by Wesley Kneller
A lovely shop with a wide selection and I was a big fan until today. Staff are arrogant. Child walked away clearly upset for not getting the limited quantity of POKEMON TCG. Clearly upset but staff member arrogantly made comment which made situation worse but they just stood there laughing with customers who had got the product. Rude and unprofessional
May 2025 by Leighann Pallatt
Dent on bike wheel . We're really happy to help they exchanged bike Dan even offered to build bike straight away ?
Lovely service
