July 2023 by Anonymous
The Seven Steps team looked after my elderly father in the last few weeks of his life, after he was discharged from hospital, and I can't praise them highly enough.My dad was released from hospital in mid-March, having been admitted for a severe chest infection. During his stay in Peterborough hospital he had sustained a fracture from a fall. His needs were assessed by Victor and his colleagues, and a plan was put into place.The care Dennis received from the outset was absolutely outstanding. He had a number of 30-min visits each day from various care team members, all of whom carried out their duties with sensitivity, cheerfulness and good humour. They were almost always prompt in their arrival, but would call if they were running late. My dad had been suffering from Dementia for a year or so before these events, and as such was sometimes in the grips of confusion when the team visited, which could occasionally escalate into tetchiness. They took this in their stride, and carried on with patience and good nature. My dad eventually looked forward to the visits, and enjoyed the banter!The duties the team carried out were mostly in the line of personal care and hygiene - my father was bed-bound at this point - and the standard of the work was excellent, but the visits themselves served to inject a bit of life into his otherwise quite mundane days!My dad had reached the very fine age of 92 when he passed away last month, and there are really no words to express my gratitude for the wonderful care, good humour and dedication I saw in the acts of the marvellous group of women who looked after him. Dennis was a very generous, selfless man, and it was a fitting finish that in the final furlong of his life he experienced the same selflessness.Thank you Seven Steps, for all you did for my dad.K Hagan
