August 2025 by 0792charlie
Absolutely pathetic branch , 2 counter staff in a city centre branch be prepared to be in the queue for half an hour wasting your lunch hour !
August 2025 by Tyra Oconnor
cashpoint robbed me and basically got told get lost so angry
July 2025 by S R
Extremely poor, no care for their customers , asked to.speak to branch manager 6-7 times over the last 6 months leaving my details ... Never heard anything back... No one cares here. I will be going where i am valued.
July 2025 by julie
many thanks for a pleasant morning spent at Santander,with Amrita ,who was so very helpful, much appreciated thank you ?
June 2025 by MOMO S
If I could give zero stars, I absolutely would. I have never experienced such terrible service at any bank before. There was not a single staff member in the entire branch attending to customers. The only information available was a piece of paper on the wall saying that counter services end at 3 PM.
After quite some effort, I finally found a staff member ? I simply wanted to ask if they could help with an issue related to a locked card. She didn?t even let me finish my sentence and rudely cut me off, telling me to wait at the entrance. But there was no one at the entrance at all. Is this really how you treat your customers?
It?s no surprise that national surveys rank Santander as the worst bank in the UK for customer service. I?m honestly glad I don?t have an account here myself ? it?s my family member who does. But I certainly won?t be opening one in the future, nor will I ever recommend Santander to anyone. In fact, we will be moving my family?s account to another bank as well.
November 2024 by jeffrey Mascarenhas
I hope this review finds you well. I am writing to share my review of the recent experience I had with your online banking .
I was particularly pleased with It is evident that your team is dedicated to ensuring customer satisfaction, and this was reflected in my experience.
Furthermore, I would like to commend the efforts of sam for their professionalism and expertise. Their knowledge and willingness to go above and beyond to assist me were truly commendable.
Overall my experience with online banking exceeded my expectations, and I am certain that I will continue to choose your banking for future needs. I believe that your commitment to excellence sets you apart in the industry, and I look forward to further interactions with your banking
Thank you once again for a wonderful experience, and please pass on my appreciation to the team member involved in making it possible.
June 2024 by Michael Baker
Just want to say a huge thankyou to Mo who helped me with registering a power of attorney. He was so helpful and kind , a credit to Santander leicester and syston banking hub. Regards from Mrs Baker
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December 2023 by Mark Green
Poor customer service and rude staff
October 2023 by Steve Cooper
Was required to register a death of a Santander account holder and was treated with the utmost respect and kindness by the staff who were so willing to help and assist in any way they could. They gave much helpful advice for which we are so grateful. The closing of the account was completed with the minimum of fuss. We are not Santander account holders. Again, many thanks for fantastic service
July 2023 by Earl
3 month wait for an appointment just to open a junior ISA for my daughter. Ridiculous.
July 2023 by Tony Hallick
Staff are friendly enough. But what good is a bank that closes at 3pm
April 2023 by Smart Arse
What's the point giving out the phone number to contact the bank and having to hold on for over 15mins and still no one picks up. The person was probably having a doughnut and a cup of tea and working from home. Useless customer services. Ant and dec your advertising a fraud service.
November 2022 by Nádia
I was at the bank today, I went to deposit money and the cashier didn't make the transaction for me and the money stayed inside the machine, the employees told me that only Monday I will have the money in the account.... In terms of attention, the gentleman at the door is very arrogant talking and doesn't solve problems...
October 2022 by Clarah
I went to deposit money and the machine ended up not taking my money but swallowed my card instead. This was on a Saturday it was extremely busy with two cashier points open. I waited in the queue for 35mins + just for the stupid lady(brown skinned ) with brown hair to have a flipping attitude. Explained the situation and she asked for my id, luckily l had one. She then told me she cant retrieve the card and has to order me one. But she could still deposit the money regardless. She then asked for my address told her and has the nerve to say unfortunately she can't do the deposit because thats not the address on the system. Bare in mind she has my id in hand. To make matters worse the address l was telling her was the one on the account. Even opened my mobile banking to show her.All l can say this women was triggered that a young black lady was handing a lot of cash. Like just do your job!!!
October 2022 by Blitz
As a student i went there to change my account to a student account. All of the staff seemed very egotistical and that they are better than others while not having a clue on what i had to do to change my account. i waited in line and the cashier told me to go online, online saying to go in bank i said this to him and he said yea i don't know ask my colleague. When i asked his colleague he gave me some generic advise and didn't know what i had to do. i ended up calling multiple people and visited the belgrave bank aswell where the staff told me i could open another account online which was false and was said to just get rid of me. overall im not upset just dissapointed at how they treat their existing customers.
