January 2024 by Becky D
Great aftercare. Issue resolved by Muddasir. A positive experience!
December 2023 by Vanessa L
Completely impressed with their excellent customer service, from start to finish, special thanks to Muddasir. Good communication, quick responses, helpful and professional with full assurance.Bought a shoe cabinet, sturdy and value for money.Delivery was very well organised, catered for customers' need, with regular updates.A heartfelt thank you to all involved. Would definitely recommend this company.
December 2023 by A G
I bought 2 of the Alfy Large 30 Pairs Shoe Cupboard Cabinet White recently.I had never heard of furniture factor before but trust pilot reviews were OK and the biggest sell for me was that I have not seen any other shoe cabinets around really that promise to hold as many shoes as this one did!First off I'd say each cabinet holds about 20 to 30 shoes. It will depend on the shoes size. I'd say shoes any bigger than an 8.5 will not fit in this cabinet as the doors won't close. When you assemble and add the shelves in you may also find the space to small for all your shoes. So any boots or high tops may not fit. It's a pain because once you add in the doors you cannot rearrange the shelves so I'd start to add in your shoes and adjust the shelves accordingly before you attach the doors. Again heights of shoes and types of shoes will affect how many you'll be able to add to the cabinet.In terms of delivery it is worth noting that if you live in a flat they will not deliver to the front door and will only deliver to the building entrance so make sure you plan for some one to be in to help. They mention that there's an extra charge to have the delivery delivered to your front door if you're in a flat but I was never presented with this option.Delivery was 11 days after purchase but communication was very good.The instructions were poor in all honesty and were mainly diagrams with little to no writing. Some of the instructions were also incorrect I.e. diagram would show 21 holes but actual cabinet doors had 20 holes. This happened for both cabinets I bought and it meant that one of our shelves was smaller than the rest of the shelves in our cabinetsAdditionally the build quality was also not that great. Sometimes dowels would not fit securely in to where they were supposed to go and materials didnt feel that sturdy. When adding the top of the cabinet to the frame the wooden dowels came right through the top for one of the cabinets which damaged the top quite visibly. We've ended up doing a cover up job for it because at that stage we just could not be bothered for a return or waiting for an additional part after all the work we had done to 90% assembly. Plus quite a few reviews mentioned that people had had issues receiving new parts and we were kind of put off at this stage.Overall, whilst the cabinet has done the job of holding our shoes, it was definitely not worth £120 per cabinet ( that was also on sale btw normal RRP is £180). The build quality and instructions are just not that great to charge so much.
November 2023 by Rafique Ibrahim
Excellent customer service,I live locally so collected cabinet personally,Easy to assemble, plenty of space for extra shoes
November 2023 by PAWAN SINGH
Thanks a lot For 3 wardrobes plus Free delivery. Excellent Customer service provided by Young Man ZAK, He is So down to Earth person. We went there Just to look at furniture, But we Bought 3 big wardrobes because He gave us Top Quality in Very reasonable price. I couldn't say No to him, So I bought and He offered us free next day delivery Proper On Time. Its A Family business and They treat you like a family member. Even if you have low budget,they provide you items according to your needs.Mr.Osman is also Nice Person, He came with 2 delivery guys ,Specially to check everything OK. Perfect ,Professional very Nice people with Amazing Furniture Deals and Quality.
September 2023 by Alan Brown
Contacted Muddasir @ Furniture Factor regarding replacement parts for a two year old heavily used cabinet & they very graciously offered to send me the parts free of charge. Excellent customer service and fast response.
September 2023 by robert muirhead
I am awaiting delivery of the item ordered but am confident that the quality will not disappoint. Value for money was excellent. The Sales Team could not have been more helpful, keeping me informed and helpful throughout the whole process. Not 5 Star but 10 Star. Thank you for everything Furniture Factor (RONZ)
September 2023 by Maria Denny
Wonderful customer service.If you're not sure about anything, they are very responsive by both email and phone.There was an error with the order and it was changed immediately with absolutely no fuss at all.After the ordering mistake I was quite nervous that the delivery would be correct but I really didn't need to have worried.We've only put one of the three pieces together, the narrow slim tallboy and that was perfect, hoping the other two will be just as straight forward.We're really impressed by the company.Thank you Muddasir and Shakir.
September 2023 by Mezmin
Excellent customer service and great price for the product/furniture.I went back to get more furniture for other rooms.
September 2023 by MJ
Purchased a wardrobe 6 years ago and broke a crucial bracket that holds the sliding mirror door in place. Called Ronz Furniture and spoke to Zak who sourced the part and was ready to collect the same day FREE OF CHARGE! That's what you call excellent customer service!
September 2023 by Sandeep Kundu
Within 4 months the glass shelves fell down breaking all my showpieces and cutleries. The furniture piece is not built with any safety consideration and the sides planks expanded and out of shape in few months.
September 2023 by Sharon Kellett
Placing my order was straight forward, the item was delivered quickly and well packaged. Good quality piece of furniture, good easy to follow instructions. I had to contact the company as there were a couple of hinges/screws missing, these were posted to me promptly. I cannot fault this company and would definitely order from them again.
September 2023 by M Dziura
Product was ordered on the 9 Aug 2023 and despite the info on their page (delivery in 3-5 days), it has not been delivered yet. Their courier XDP sent me a message yesterday that delivery was due yesterday and nobody came nor further guidance was given. I start to feel this is not a real company and already escalate this. Be careful!
September 2023 by Maria Capp
Wonderful customer service.If you're not sure about anything, they are very responsive by both email and phone.There was an error with the order and it was changed immediately with absolutely no fuss at all.After the ordering mistake I was quite nervous that the delivery would be correct but I really didn't need to have worried.We've only put one of the three pieces together, the narrow slim tallboy and that was perfect, hoping the other two will be just as straight forward.We're really impressed by the company.Thank you Muddasir and Shakir.
August 2023 by Brian Cox
Excellent service early delivery, very polite delivery staff, constant notifications at every stage from ordering to delivery I can?t recommend this company highly enough perfect experience recommend to all
