January 2024 by Google user
Well located near motorway!\\nOur family room was clean and spacious.\\nWe had a problem with the heating which was quickly resolved by a lovely member of staff who was new to the hotel. There is no lounge area and breakfast area is closed so you can't even sit there.\\nUnfortunately, upon check out the lady at the desk didn't even ask me if we enjoyed our stay (standard practice) or even look at me she just took the key.
November 2023 by fe2012ah ?Annie?
We're in room 116, Rooms are clean and tidy. The beds are comfortable. Only downside is that we could hear 216 above us, Several time we thought the ceiling was going to come through, but you can't help that when children running and jumping.The staff are all so happy and actually smile at you and say hello!There is the Bar and Grill just minutes walk which do lovely food.I think this may be our go-to hotel when we come to watch the LCFC games. Could maybe do with a bar in the hotel with a games area eg pool table.We just need to find out if there is a bus route so we don't have to keep using Uber.
November 2023 by Jay Cee
Another nice Premier Inn, easy parking and room / hotel spotless.Only moan was my was above their restaurant and the extraction fans oven were humming away, no bit issues but started around 6am. They got into the Halloween mood with nice cobwebs around lamp, but nothing to put me off. Would definitely stay here again.Rooms: Comfortable huge bed and quilt lovely and warm.Safety: No threatening feel about the hotel.
November 2023 by daniel brittle
For a premier inn it wasn't too bad. Nice room and comfy bed. Next to a green king.Service was ok. Friendly staff.My gripe was the fact that I provisionally booked and paid at check-in. But as the price was over £100 I couldn't use the tap function. Asked if they could take the money from the card I provisionally booked with but was told they couldn't do that...Why? When the details are there why can't you take payment?? Seems strange and crazy. The problem was, I could not remember the pin, hence why I wanted them to take payment via the online booking.Thankfully, I have my personal card with me so I paid via that.The part that annoyed me was that I was told that if I couldn't pay for the room I would be charged and they would take payment from the card details I used to book.Taking many deep breaths I just shook my head and walked away.Will I be back? No. I'll find somewhere else.
September 2023 by Mark Lucht
The price and Leicester location were perfect. The check-in process are very easy. Friendly folks at the front desk... The room was not on a high floor, which I loved. Well-appointed room. Bed was very comfortable. I really liked the small chaise was very nice to have. I would recommend having electrical outlets close to the bed. I had to borrow an extension cord from the front desk... The breakfast nook in the morning was fantastic. Both Ryan and Jenny did a fantastic job of making us comfortable, and providing us with a great meal. The mushrooms were the best I've every had!
September 2023 by Ggggggkaur
Smelly hallways. Barely staff at reception. Lots of noises, not just guest. Vending machine took money. Had to walk through smoking area to get into hotel. Had to ask reception to have room cleaned. For everything I wouldn?t pay more than £30 a night. Not one to complain often but it was awful and nothing was done about our complaints.
September 2023 by fkelly1
Recently attended an all day event so wanted a hotel close to Victoria Park. Excellent value for money. The staff were friendly and went out of their way to help you or interact with you. Check in later on the night very quick and room was clean, bright and very comfy beds just what we needed after a tiring day out. Thanks to all the staff who helped to make the customers experience a good one
September 2023 by Z1009WKmartins
We didn?t arrive until 11:30 at night but the receptionist was as warm and welcoming. We were last minute for breakfast the following morning but it wasn?t a problem. Kim and Jenny from the kitchen were so helpful offering to cook our breakfast fresh as what was out already had been sat for a while. We were a little earlier the second morning greater with a smile once more and asked how our day at the Radio2 festival had been. Overall a very pleasant stay and somewhere we would look at staying again. Thank you to all the staff.
September 2023 by Brianhatley
Great staff who were festival ready and had thought things through- no problems arriving late, beer on arrival! Nice touch. Superb breakfast with super friendly staff- thanks Jenny and Kim for looking after us. The staff make a 3 star hotel into a 5 star experience.
September 2023 by Luchtmc
The price and Leicester location were perfect. The check-in process are very easy. Friendly folks at the front desk... The room was not on a high floor, which I loved. Well-appointed room. Bed was very comfortable. I really liked the small chaise was very nice to have. I would recommend having electrical outlets close to the bed. I had to borrow an extension cord from the front desk... The breakfast nook in the morning was fantastic. Both Ryan and Jenny did a fantastic job of making us comfortable, and providing us with a great meal. The mushrooms were the best I've every had!
September 2023 by 376Steph
Great location for city centre and road network access. Area around the hotel was quiet, good pub which served excellent food just opposite the hotel. Extremely friendly staff who engaged customers and went above and beyond what we expected.
September 2023 by 262garethj
All staff were amazing, complimentary, sweets and beers on way to and returning from festival was awesome. Bed as always with Prem was fantastic clean and fresh wouldnt hesitate to return - thank you
September 2023 by cherylv544
Great room which was lovely and clean with an excellent comfy bed. Friendly awesome staff and a banging breakfast with so much variety and all tastes super yummy! Courtesy of Daniel and Ryan What more could you want from a hotel :)
September 2023 by Hippy19
Excellent premier inn stayed for 3 nights for Radio 2 Party in The Park met on arrival by a very helpful reception guy. Excellent breakfast served by Jenny and Kim.. Recommended for anyone travelling /staying in Leicester .Everyone working in hotel were friendly and approachable .. from reception the the ladies cleaning the rooms Rooms spotlessly clean well stocked with tea coffee etc ..
September 2023 by Andrew Stone
We stayed one night at this hotel. The only issue was a noisy guest near by. This disturbed our sleep, and after a long drive this was not great. I went down to reception to ask them to try to resolve it for me.Sarah, the night manager sorted it out and I was very grateful for her assistance and resolving the problem.Sarah refunded our breakfast costs, which was really nice.Premier Inns are very good and we will stay again.
