December 2023 by Catherine Askew
Excellent customer service.We needed a last minute Christmas present, saw the item on the Mypilot website, rang up, spoke to a lovely lady who explained exactly what we needed to do to ensure delivery before Christmas.We did as we were told & bingo it's wrapped and under the tree!
April 2023 by Rob D
Ok, I've edited my initial review of 1 star, as Pilot have now refunded me the delivery costs of both the original order, and me having to return the item myself.
March 2023 by Eccles BRFC
Bought some shoes that were sold out everywhere! Thank you to Claire; Great customer service and fast delivery! Thank you! Very pleased.
February 2023 by Rhys
Bought some shoes that were sold out everywhere! Thank you to Claire; Great customer service and fast delivery! Thank you! Very pleased.
February 2023 by RJT
Bought some shoes that were sold out everywhere! Thank you to Claire; Great customer service and fast delivery! Thank you! Very pleased.
October 2022 by Indie Hendersonx
I never usually do reviews but I was rather disappointed by my experience with PILOT. I ordered a ring size mens XL and the sizes were completely unusual as this most definitely was not what you would expect a mens XL ring to look like. I wish i had read the reviews sooner as it turns out others have had the same problems with these alien sizes. Additionally, the ring box arrived damaged which was very disappointing since this ring was for a birthday gift so it would?ve had to have been gifted in a damaged box which really didn?t look great at all and definitely made it look like the ring was second hand. I spoke to Claire over email and found her to be very blunt and cold- and after agreeing to reimburse the price of the postage for when i return the ring- she suddenly switched up once she received the ring and refused to reimburse the postage cost (despite saying she would). After i reminded her of the state of the box which the ring arrived in and its bad presentation, she finally agreed to reimburse the postage ?as a good will gesture on this occasion?. I never usually write these reviews as i will always support a small business however i personally believe the customer service team need some extra training as she undoubtedly came across as rude and impersonal. Also, i advise you not to agree to reimbursing someone and then changing your mind and then saying you will out of ?good will???? It?s completely wrong and unacceptable to treat customers like this. I recommend you give customer service a little bit extra training and also to ensure that the quality and presentation of the products are at an acceptable standard as this was very disappointing. Also people should definitely be wary of the sizes as even tho the ring i received was an XL, in real sense it?s equivalent to a small/medium with any other brand.
August 2022 by H W
Was meaning to write a review a while ago after having a poor experience in Pilot but I had trouble logging into Google. I went into pilot during the first lockdown to purchase some Y3 Hisokas? I work for the NHS so I asked if they did blue light card discount and the guy hesitated and said no.I paid £250 and as I walked upstairs I saw the two managers laughing about it which wasn?t a good look.The next day I went online and they had reduced them to £180 which probably explains why they found it funny.Poor customer service, especially during lockdown when the majority of shops were giving benefits to NHS staff. They could have given me 10-20% off and still made more than the online sale.
May 2022 by Muhammed S
Friendly, helpful and a pleasure to shop with. Trainers were in stock where all others stores had long shipping times, will definitely be back to shop more often.
April 2022 by Aamir Siddiqui
Great service from Pilot clothing. Good choice of brands and next day delivery. Will definitely use again!
January 2022 by Nicholas Ball
The best clothes. There's a Hilfiger jacket in the window that's got my name on it
December 2021 by Luis
Great service, special thanks to Abbie for making the experience a pleasant one
December 2021 by Charles Turton
Great store, Friendly Staff, Good Brands :)
October 2021 by John Simpson
First time I have used pilot ordered a belstaffSweatshirt delivered next day great item great communication great service
July 2021 by Pritesh Shah
Called to check stock, really helpful, and checked the sizing. Ordered and arrived within 1 day. Faultless.
July 2021 by Karen Ellis
Great range of high end luxury designer clothing. Love that I can get quirky and unique pieces and the sale is always worth checking out.
