March 2024 by R A
A gym that has hone down hill over the last couple of years. No jacuzzi, filthy and broken men?s showers, hot water issues with showers almost every month, bad management attitude (esp. the assistant manager), very cold front desk staff, thefts from lockers, i have finally decided to leave this gym and go elsewhere.Positives probably a decent sized car park and swimming pool.
March 2024 by russell smith
Very expensive for dirty place everywhere smells changing rooms filthy can?t swim very well as the lanes are small equipment breaks down joined another gym half the price and cleaner
March 2024 by prathima gogineni
Very bad communication from the team. I have been trying to communicate with them regarding swimming lessons. Different individuals reply to the email every time , provide half information and never reply again. Calling them directly also doesn?t help and they ask me to email them. Probably one the worst services until date.
February 2024 by skills and tricks
Great first experience joined straight away Chay was excellent with great customer service skills and convinced me to sign up , would highky recommend
January 2024 by Neeta Soni
I started my gym about 3 months ago. I joined a 12 week joint pain programme by Brent and sometimes Jamie. Both are excellent in guiding through. This is the first time I have joined the gym but they were very helpful and always there to help. Since I have started I have learned that the gym is for all ages. I feel very confident to use all the facilities there.
November 2023 by Kat
Small gym, too many cardio machines and not enough benches. You can hear people dropping weights above you when you?re in the steam room. The temperature also needs turning up.
October 2023 by kirit lakhani
Been going to this gym for many yrs. Disappointed with the current management who behave like dictators.They recently narrowed down the swimminlg lanes within the swimming pool without any consultation or taking any of our remarks in consideration. Did not bother to respond either.Cleaniless is deteriorating. Their focus is simply to increase revenue without worrying about us existing members
October 2023 by Jackie Higgins
I started using this gym in June this year. I was apprehensive about joining as very self conscious, but feel very comfortable. There are members of varying ages, abilities & fitness levels & staff are always welcoming. Reception staff are friendly & helpful & there are lots of classes to attend. The facilities are always clean & maintained.
October 2023 by shaan sarana
I have been going to this gym for a few months now, the staff are really friendly, especially Kirk and Dev - the lifeguards. They always ensure that the poolside is clean and tidy. It is always good to see their friendly faces as they are so approachable.
September 2023 by Riyaz Jasat
My first day at the gym and I was most disappointed as all I came for initially was a sauna.The staff member refused me entry to the sauna/swim area due to having 3/4 swim shorts with mesh lining and no zips, a type which I have worn over four decades at multiple establishements and top hotels locally and abroad with no issues.There must be people in the club with very poor hygiene and I'm sure nobody comments or complains about the failure there where they swim whilst barely having cleaned their backsides properly!! This is what needs addressing, not my choice of attire!Being a founder member of Nuffield Health from 1980 on University road; I had no issues then.I understand these are club rules but I refuse to wear shorts and as suggested lycra pants.The lockers were old school and needed your own padlock, the state of the showers was poor and unhygienic (strong smell), the jacuzzi is still broken and management said it is now out of use, there was a lad screaming obscenities into his mobile phone with a conversation which was too loud in the locker area.Nobody had given me any indication of "rules and regulations" prior to signing up.I also was not made aware of an open week 7 day free pass this week, yet the staff were happy to sign me up immediately last week.Personally, the reviews speak for themselves with 38 1* and 2* reviews and the club has gone downhill since Green's was taken over.
September 2023 by Maureen Martin
I have just completed the 12 week Joint Pain programme with Brent Boffin and it was excellent. I would highly recommend. Brent was very firm and supportive but made each session fun as well which was very uplifting mentally. I have achieved my goal which was to feel fitter and able to walk without getting breathless and will continue to do the programme.
September 2023 by Evaldas Jarmalavicius
Generally poor, been here for about two years, expensive for what it is. Services get reduced and reduced, first it was sauna that wasn't working, then the AC the whole summer and it was a boiling hot summer, and eventually jacuzzi got removed. At first they lied that they need to get some parts, until they decided to permanently close it due to the costs of running it. My question then would be, why I have to pay in full as as you don't provide the services anymore that I signed up for ? Also increased the price even when reduced the services, total joke. Avoid and go somewhere else.I truly don't understand how greedy you can get, and about staff overall I cannot say anything bad, it's not their fault that, they're polite and friendly
September 2023 by bev mitchinson
Just completed my Joint pain programme. The gym has lots of equipment for everyone whatever your level.of fitness . The Swimming pool is clean and tidy also. I will be a regular visitor here as find the staff and visitors are really friendly. Thankyou Brent and Andy for all your help
September 2023 by Joanna Tobiasiewicz
Great programme for joint and muscle pain. Brent leads sympathetically with a wide variety of activities to bring up fitness levels and decrease discomfort. There is a wide selection of fitness equipment to suit all comers and the pool, steam and sauna rooms are great! Staff are always very welcoming and helpful and the level of cleanliness makes it a real pleasure to use the facilities. I will continue to be a regular attender! Thankyou everyone for making fitness so pleasurable - even when it's hard work.
August 2023 by vishal kotak
so this gym is nice clean and got a nice atmosphere. HOWEVER when you arrive you are non existent to the person on the counter. There is only one young man with slightly curly short hair who is happy and makes an effort to say hello. The rest of you what the hell is going on have you not been trained correctly ? do you not like your job if so please leave. Really sad it shows us you don't care about the place and your just collecting a pay check. I signed up and the day later your jacuzzi is closed didn't even inform me of this occurring. I asked the lady and all she said is I can cancel your membership. Great work mate great customer service.
