March 2024 by Bhavik Patel
Not happy with the agency it's just been impossible to get in contact with them whilst abroad to make changes to our flight or get a quotation. I've had to get someone from Leicester to go into the office in order for my request to be processed. I also had concerns before the flight as my PNR number was not working on the airline and therefore had no idea if we had seats booked or not (worked out OK in the end). This caused us alot of stress and concern as we had paid via bank transfer.It's defo been an eye opener for us and will think twice before booking with any travel agency in the future.
March 2024 by Randeep Garcha
Today I ring moon travel for April ticket straight way Chandni saying our tickets are very expensive I asked why I not want in peak time she said our tickets are expensive last year I called moon travel same thing they said even if u want to buy tickets they saying it?s no peak time our tickets are always expensive I buy ticket same day other company they give good price and did not say that our tickets are always expensive
February 2024 by Faddi
I had an amazing experience with this travel agency. They had an amazing customer service and my holiday was honestly the best holiday I?ve had in my life. I would recommend this travel agency. I have no idea why there is bad reviews under this because everything was straightforward. And my holiday was pretty cheap as well. And I honestly appreciate everything they did for me.
February 2024 by Alia Jama
Amazing service the bad reviews don?t reflect on how perfectly I was treated honestly i would recommend it
February 2024 by Gillroy Zeeuw
The customer service was great. I used them a couple of times. The only issue I had was during the corona time. throughout the process they was very understanding and helpful until I got my refund.
February 2024 by Michelle
Honestly such a lovely company. I can see others has had some issues, but I?ve never experienced any problems. Even when I was stranded in the airport due to airline issues, they helped me through their emergency line when it was out of hours
October 2023 by Sukhbinder Kaur
Do not have any dealings with this corrupt company, they rob pensioners and make false promises, 12 months of numerous calls to Sandra, Varsha, Chandni, Anil and Avni still no refund. Avni promised to ring me back after 2/3 days. I have had no call back and when I ring to speak to her, i keep getting fobbed off. My father is 83 years old, they made him pay for a new ticket when they owed him money ,promising the original ticket monies would be refunded...God is watching, do the right thing!!!
September 2023 by Harman Singh
Absolute headache, they make changes last minute
March 2023 by Shaz Kaur
Service is was so good, Varsha who is amazing, was really lovely, helpful and more than patient with me. Very grateful to her and want to give her a big thank you for all her help.
January 2023 by Jasbir Mann
Please note the office is run by scammers. It?s been two years since covid they refuse to refund my dads ticket. Chandni, Amrit and Sandra have been fobbing me off and not responding to my calls. They refuse to refund but there are ways to insure you get a refund keep fighting you are legally entitled to a refund. I call every day and they lie they will call back!! Chandni put the phone down on me today pretending she couldn?t hear. Please make sure you never use this company the owner is a greedy person who?s doesn?t care if pensioner?s are out of pocket. If you have paid by bank transfer contact your bank they will do a charge back refund. Please note the rest of the reviews are fake. Use other travel agents or go online and use sky scanner cheaper rates.Update ? you have incorrectly stated I have received a refund after two years Avni the manager advised I would be receiving a refund by Friday however I have not received anything as of yet. Every single member of staff was fobbing me off for two years so everything I said was correct. It?s only after Avni answered that apparently I am getting a refund as this hasn?t happened yet don?t say i have had a refund
December 2022 by Aman Singh
Fraudster travel agents. Do not trust them.
November 2022 by Madhu Sharma
Very bad experience my flight cancelled by airlineDidn?t get my refund back nearly 4 months
November 2022 by gurdip sahota
This company is a complete shambles. My parents have used this company for over 20 years to book their flights to India and they have not treated them with the customer services anyone should expect.As others have stated on the reviews this company is all about the sales and not about the service. Very old school processes and methods and no communication.My parents had to return early from India due to Covid in April 2021. Not only have they not refunded still after 18 months which is totally unacceptable. The airlines have paid the funds back to this company yet they are still claiming that they have not had the funds back.My mother spoke to Nita today and not only was she rude to her, she eventually hung up on her saying why do you keep hassling us for the refund, we will pay you when we receive the funds. This is not the way a customer should be treated.Poor customer services.
November 2022 by Manjeet Matharu
Booked 5 tickets to fly for 18th October 2020. Due to the travel ban, we were not able to fly. Its been OVER TWO YEARS of chasing them for a refund. They have caller id so they deliberately don't pick up the phone when they see you calling or say they can't help you and transfer you to a number that cuts you off (Ricky), even when you ask them not to. If you call from a withheld number or another number they are quick to pick up. I've emailed them, but they don't respond. Literally have spoken to the below, wish they knew how to do their job properly. DON'T BUY FROM THEM, NOT WORTH THE HASSLE. Would have posted with a zero star if it let me.AnitaAmanCha neeRicky
November 2022 by Satty Vlogs
Really good travel agents! Aman was extremely helpful.Don't believe all of the negative reviews as they are linked to people's negative experiences during covid days.
