March 2024 by ABDUL RAHEEM
poor customer serviceassistant was rude to me.very unhappy not banking with with metro again
March 2024 by halima M
Awful customer service, rude, unwilling to actually do their jobs and spend most of their time speaking to each other very unprofessional
December 2023 by Sandeep Kaur
This branch is appalling the treatment of customers and staff is not only toxic but horrendous. The bullying is awful to see the management have no clue how to talk to humans they need to be fired!!!
December 2023 by Viviana Moroni
Excellent service , competent and professional staff. I just opened my accounts (business, personal) with them and I felt good with the service provided. Shout out to Dylan and Ali , keep up the good work.
December 2023 by Bashir Moosa
The Leicester branch staff are very unhelpful. I wanted to open a new ISA account and was told to wait 2 hours! They don't make appointments either. I went across the road to another bank and they sorted everything out for me within 20 minutes!
October 2023 by Hardik Avaiya
There is Staff is not helpful or not a good behaviour with customer. I have said there is 2 time cut payment with any transaction but staff is not good response.
October 2023 by Azad Raja
Excellent branch. A special mention for Waqas, the branch manager, who goes above and beyond always.
September 2023 by sarah eaton
Excellent customer service. Opened accounts for my children. They print the cards in branch. Very comfortable Aircon whilst you're waiting.They assist you in setting up online banking too.They still handle cash unlike some major banks which are going to have some cashless banks. Longer opening hours as well as weekends. You can even take loose change in and put it in the 'magic money machine ' to pay it in.
September 2023 by jnaphri
I spoke to a colleague called simiran regarding my transfer of accounts l. She was super friendly, helpful and guided me through the processes smoothly and throughly by answering all the questions I had very well to relief any stress I had and was very conversational to make the process easier and that human aspect rather than just another regular customer she took the time out to conversation which was another good thing. Would definitely rate the service 10/10
September 2023 by mm. iPhonegraphy
Noone picks up the phone at the branch. please recruit more staff. just a lost a customer who was interested in purchasing a credit card.
August 2023 by Freddie (Fardeen)
Absolutely shocking service. Out to attack rather than help. Very confrontational and unlike any experience I have had in a bank. Never doing business with them. Very poor.One particular instance nothing to do with me. I watched and overheard the manager speaking to the staff - it's the worst manager in the world. Absolutely no compassion and talked down to staff. The culture is clearly not one to be a part of
August 2023 by Bijal B
Staff are incredibly helpful. Very few banks now have the human element. Love this bank!
July 2023 by Yusuf A (Younis)
Great customer service.
July 2023 by Moore665 Moore665
gave me a free £50 to touch his dogLove it would come again
July 2023 by Niall Gallagher
The best bank around by a long way. The staff in the Leicester branch are always friendly, helpful, and efficient. The branch can get busy at times because they are very customer orientated but have never had to wait too long to see someone. I have to give a huge shout out to Forame who is a credit to the Leicester branch and is always a pleasure to deal with. The opening hours Metro Bank operates put other banks to shame. They even open all day on Saturday and Sunday. It's banking the way it should be and I am so happy I moved to Metro Bank.
