August 2025 by caitlin burnham
27/08/25 9:46pm-9:57pm
217 Fosse Road North, Leicester, LE3 5EZ
Appalling customer service. Arrived at 9:46pm and aware the store closed at 10pm. Me and my partner were just grabbing a few items to make dinner and whilst I was at the checkout i realised I had forgotten to pick up cereal. I asked my partner to run back whilst I put the items through baring in mind this was at 9:55pm with 5 minutes to go, a white woman sitting at the till started shouting across the store demanding that he leaves as ?the store is now shut? my partner replied and said ?I?m just quickly grabbing some cereal and will be on my way? your staff member then proceed to shout across the store again ?I don?t care I have been here since 8am some of us want to go home? she then proceeded to speak through a headphone set I assume the staff use to speak with each other demanding someone come and remove him from the store in front of myself and other people at the check out ensuring her voice level was high enough that we can all hear. she then got off the till once he walked back to me and slammed the till gate and walked up another aisle to 2/3 other members of staff.
Please keep in mind we had left the store at 9:57pm so we had still left the store before the official closed time of 10:00pm.
If it wasn?t for the time I would have left the items there and walked out. Her behaviour was completely out of order and rude. I and my partner both work in customer service jobs and understand the frustrations of people staying behind after the business has closed however this just wasn?t the case in this situation.
I quite frankly also don?t care that she had been there since 8am she has chosen to take that job and accepted that shift/shift pattern that is not our responsibility or problem to deal with and she shouldn?t feel entitled enough to speak to your customers in that way.
If this is a matter of having problems with other customers staying late then you need to as a company instruct your staff on shift or security to stand at the door and not allow people in once a certain time has been hit not allow staff members to try and publically humiliate your customers.
I would like a response regarding this - if not I will seek to raise this complaint higher.
December 2024 by Zarina P
Lidl is always the best!
December 2024 by Naazhim Hitar (Naaz)
Good service
December 2024 by More Woodhousebeam
Staff is easy to relay on
Fair prices
Lots of free parking
However their checkout machines can be pretty buggy
The bakery is mostly having a shortage like croissants, cookies and donuts
Overall reliable store I?d recommend going on the weekends for high end food shopping
December 2024 by Nikkita Starke
Staff are too busy chatting to each other through their earpieces and laughing with the staff member next to them at the checkouts. You don?t even get eye contact never mind hello or a thanks
December 2024 by H J
Mainly come here for the bakery section. Great stuff? it's always busy but they have self-checkouts now
December 2024 by Martin Gutteridge
Great shop friendly helpful staff
November 2024 by TINKU THAKRAN
Multiple items available at Aldi price matching
November 2024 by Gurpal Hayer
Lidl is good, but love ALDI better!!!
November 2024 by Justyna Domanska
Good prices and I really love their app with coupons, scratch cards after you have been shopping and a little price when you spend qualified amount
November 2024 by Brian Pidcock
Good products, friendly staff and helpful for OAPS
November 2024 by Ian Briers
Small nice place
November 2024 by very PRO gamer
Ok for shopping
November 2024 by Universal Tips
I recently visited Lidl, and it was a great shopping experience overall! The store is well-organized, making it easy to find everything. They have a good variety of fresh produce, and the prices are very competitive, which is a huge plus. The bakery section is a highlight?always fresh, and the bread and pastries are delicious.
The staff was friendly and efficient, even during busier times. My only feedback would be to improve the stock on some popular items, as they can sell out quickly. But aside from that, Lidl offers quality and value that?s hard to beat.
November 2024 by Yash
Their self checkout is only for Card payments. They closed cash payment self checkout till. Very bad I personally use cash on shopping. I don't like to use my cards everywhere. Very Worst Lidl branch
