February 2024 by Corina S
Had the absolute worst experience with them. My GP sent my prescription to them instead of the pharmacy I requested, so I had to call them and request them to return it to the shelf so my other pharmacy can fill it. The first time I called the women said no problem and that she just did it now and it?ll appear in a few minutes. I walked to my pharmacy an hour later where they said this place still hasn?t done the request. I called back again and got a gentleman who was very rude and said to call back in 5 minutes so I did. He then proceeded to yell and be very aggressive and say he doesn?t care what his colleague said earlier and that he?ll do it in his convenient, and then hung up on me. Absolutely unacceptable behaviour for a chemist that has no issues taking your money but the most issues to resolve any requests.
September 2023 by Sallyann Whitmore
Writing this review for Mr Singh the Pharmacist. He's one of the kindest men I know. He's so patient, extremely knowledgeableAlways has time to advise and helpHis Staff are very helpful and kind too.Thankyou Mr SinghSallyann
July 2023 by Chipmunk Chipmunk
I went there yesterday before closing time by walking. But they were closed. This morning, I rang them to make sure they are open. I explained the reason why I am calling. The woman said "we are open ". I thought she didn't understand what I wanted to say. So I told her " you should be open until closing time". She said " we are open now ". No sorry at all. Now, I want to complain about these attitudes. I was going to talk, then she just hung-up. How rude is this? I am going to changemy pharmacy.
July 2023 by Pauline Chidlow
Very helpful staff, very empathetic. Open till 5:30pm on Saturdays which is good to know as most pharmacies seem to close at lunchtime. I Wii definitely use tha pharmacy again.
April 2023 by Bertha Green
I don't know where those women came from. They're Rude and unprofessional. They never say sorry or thank you. They don't know how to be polite. Haha
January 2023 by Tracy Tobin
always lovely and helpful
October 2022 by Dan C
Very rude staff. Better off going to 'well' pharmacy across the road.
October 2022 by Emma
Very rude Sigh man. Just shaking his head no. Awful!!!!!!
August 2022 by Sanem Alti
I normally come to this pharmacy to collect my prescription medication, which has to be ordered since it is a controlled drug. I came in last Thursday (11/08/22) to collect it and they told me that it would be available to collect the day after. I came to collect them today (16/08/22) only to be told that they couldn?t order it since it was out of stock. However, they told me nothing of this over the phone, so you can imagine my frustration and disappointment when I learned this. I ended up collecting it from Well pharmacy across the road, which in my opinion, is a better pharmacy.
January 2022 by Louise Catherine Redman
Reliable chemist.
January 2022 by A Khan
I always choose to support small businesses, and I make a deliberate choice to support independent Chemists, however I found the senior female staff member very rude, blunt and unhelpful. I understand during a pandemic that routine business is harder but that doesn?t give an excuse for being short with customers and rudeness. I also heard complaining about general customers out loud at the back which I found unprofessional. I will be looking for another pharmacy or going across the road. Very unfriendly atmosphere.
January 2022 by hetty knight
I always choose to support small businesses, and I make a deliberate choice to support independent Chemists, however I found the senior female staff member very rude, blunt and unhelpful. I understand during a pandemic that routine business is harder but that doesn?t give an excuse for being short with customers and rudeness. I also heard complaining about general customers out loud at the back which I found unprofessional. I will be looking for another pharmacy or going across the road. Very unfriendly atmosphere.
October 2021 by Julia Nieto
They denied me access due to my disability. I have an assistance dog and they basically yelled to me across the store to leave. Said that only guide dogs were allowed. My dog was sitting nicely next to my wheelchair at the time, while I explained guide dogs are only one type of assistance dog, but other disabled people have them too, and they are legally required to give them access. I said I could show them the law on my phone (I have the full law and a pamphlet for business on my phone for these cases. No one else has denied me access after the misunderstanding has been cleared up.) and they said they didn't care about the law. I asked again if they just said they don't care about following the law, and they said yes and told me again to leave. I said I'd be making a complain, and left.This made me feel really sad, anxious, and upset. This place doesn't care about disabled costumers. Being a chemist, they should know better.
March 2021 by Sav KS
Extremely rude staff. Disrespectful and no manners. Would never use this pharmacy again only had to as it was a emergency, better off going somewhere else. Well-being is across the road so save your money and go to them instead of Knights Pharmacy.
March 2021 by Kirstin Hollingsworth
I went in today for a private prescription. When I asked how much it would cost, I was rudely told it would be "expensive", and that they didn't have the drugs, and my prescription was handed back to me. Yes, it's an expensive prescription and the drugs will have to be ordered in - I know that! - but it's been prescribed for me and I need it. I felt really humiliated. What happened to patient care?
