April 2025 by Saffiyyah
I recently visited Holland & Barrett and had a disappointing experience. When I approached a white old male staff member to ask for help finding some supplements, he immediately started walking away from me. As he led me towards the section, he muttered ?omg? under his breath in an annoyed tone. His behaviour was dismissive and rude. Considering previous reviews mentioning racist behaviour at this store, sadly, I?m not surprised.
March 2025 by Cynthia Tuitt
Birmingham City and Leicester City good customer servicep
March 2025 by Ellen Bennett
Got what I wanted in there staff lovely
February 2025 by s d
Very rude staff didn't even acknowledge me or say hi wont be returning here anytime soon?
February 2025 by sue hughes
Easy to find what I needed, staff very friendly
February 2025 by Koko Belair
Racist!!!Worst customer service, the old white man was clearly and loudly racist towards me, I ignored him the first time and instead of leaving me alone, he came back and kept going!! So disappointed
December 2024 by Jora Singh
Customer Service Number 1
December 2024 by Michelle
Lovely store to top up on wellness goodness ?? super lovely and knowledgeable staff - Damini (hopefully spelled right!) was super personal and knew where to guide me ??
June 2024 by Haimeng Zhang
The white female worker there was very rude and racist. I bought over 150 pounds of items and right after I paid, my friend realized she had a 20% coupon that I could use. I asked if I could rebuy the product with coupon, the female worker refused, claiming my transaction was too large and it was not on the system yet. After 10 mins, I came back again to buy two more bottles of the fish oil, and this time she still refused to help me do the return, claiming the same thing. I don't think her argument made any sense, because by this time, the system must have already updated itself on my transaction. She put on a very nasty face when I requested to rebuy the items with coupon. Her attitude was abhorring. The entire interaction with her made me feel very uncomfortable and unwelcome. The male worker came over and helped me check the system and voila it was updated. He complained too, but he ended up helping me. In the end, I told him that I didn't want to cause them trouble, but I was leaving the country tomorrow and wouldn't have the chance to come back again. He gave me a nasty face too, complaining that "it's just too many items to scan."
This was just plain bad customer service. The two staff either are racist or just don't want to help anybody.
December 2023 by Ethan Roadnight (Milo Mouse)
A delightful experience in a well stocked Holland & Barret store!The only (tiny) issue was some of their cocoa products can be 'sugar bloomed' or 'bloomed', which causes the chocolate to be stained white and have an altered taste.
December 2023 by Timothy Davenport
What a lovely professional team. Met the manager, had a great knowledge of what I needed, very polite very friendly, will recommend and return
June 2023 by Ayha Khan
Went to Holland and Barrett yesterday was ignored by a worker Amanda who used to do the same thing at the old store opposite Lovisa who had a face on the whole time and complaining about another customer of colour in the store, after I was greeted by a nice gentleman who was welcoming and very helpful with what I was looking for even when I got to the till I was asking questions about a certain product the guy asked her to check and she was very rude about it even when she handed the vitamin bottle to me she was the so rude about the whole encounter she came off quite racist tbh by the way she was complaining about another customer of colour who left the store I?ve told many family and friends about it who have had similar experiences at that certain Holland and Barrett in Highcross how the Amanda worker still has a job is astonishing to me will not be returning to that store again I?d rather travel to another city then go there again. Customer Service doesn?t exist at this store if you want something I suggest going to another Holland and Barrett. I feel sorry for the poor guy who works with her at this store she was rude to him as well.
May 2023 by Karen Fowkes
Highcross Leicester. Very rude staff member. I went in store last Wednesday to buy a mouthwash the young lady who served me was new and very helpful the product was not in stock so I ordered and purchased two other products totaling £20.00 after using my loyalty points. she was keen to upsell which I find off putting but she was helpful. I received a SMS on Friday to say it had arrived but was away so I went to collect today. Someone had asked a boy to jump on the 3rd till as it was busy this had clearly annoyed him as he was extremely surly. I told him I had come to collect an item and he asked my surname, he glanced at the cupboard inside and asked my name again then asked the serial number of the delivery than asked my surname for a 3rd time . He then advised me that I had perhaps ordered it from another store! I suggested he look again as I had received a message to say it was there, again he said I had perhaps ordered from another store, when I explained I had come into this store he told me to stop shouting in an argumentative bait manner to which I said perhaps the man on the till next to him who had now served 3 people who had paid and left the shop could find it, to which he replied "oh if you think he can" shugging his shoulders. I then offered the SMS to the man on the next till who found it immediately on opening the cupboard door. Fortunately all these products can be purchased on the brand websites or Amazon so it isn't necessary to go back to Holland and Barrett if that is what their level of staff service has been reduced to.
March 2023 by Reeya Thind
Chris was amazing! I went in looking for a protien powder with no idea what to get but my friend recommended I go in and talk with Chris. He gave great suggestions and took into account my different goals and dietary restrictions, it?s only been a week yet I?ve finished the pack and I?m on my way for another.
February 2023 by arsi nima
Bad customer service been busy talk on phone
