September 2025 by Lucy Dunn
Really good service did both of my break lights and not have to wait long at all
September 2025 by Dennis Beadman
Visited the store recently after a certain product i could not find enter Marcin and Caitlyn. extremely helpful staff, Who went the extra mile and helped me find it well done.
August 2025 by JadeB
The young ones on front desk were so helpful today, I?m sorry I didn?t get their names
( 3 of them ) the young girl pink hair in particular was so nice. Good CS is few and far between nowadays so well done all made a nice change. Will be back ??
August 2025 by Evie Ward
I went in to have my headlight replaced and Marcin was incredibly helpful even though he struggled to change it at first as my car was being difficult, he found an alternative way to do it. I am very grateful for his help otherwise I would?ve had to go elsewhere. Thank you so much marcin!!
August 2025 by Allan Palmer
Derry was so helpful finding and fitting wipers for my. Year 2000 Peugeot.
August 2025 by KEN HEAP
Had a dashcam fitted by Kish who was professional and friendly. He put you at ease and made me feel comfortable enough for me to leave him with car and do a bit of shopping. All staff in this branch I dealt with were very friendly. No complaints at all.
August 2025 by Ramona Claudia
Amazing bike for my little daughter..it was difficult bcs we was waiting 2 days for it
August 2025 by Vivienne Taylor
Very good advice and extremely helpful at halfords, putney road.
Kish was very professional and informative on all procedures being done on my car/ 10 point check.
Very reassured and happy with service.
*****
August 2025 by Ali Family
Absolutely useless, rather dead customer service at the bicycle shed inside.
August 2025 by Naushad Mangia
Good service and easy to use
July 2025 by Isteyaq Ahmed
Went to Halford Putney road today afternoon to top up air on my new bike (bought privately).. realised that the rear tyre was puncture.. got a very friendly mate manning the bike counter at Halford putney road and he was patient enough to address the issue swiftly and answered by basis one O one questions about biking (patiently) Impressed with his customer handling and helpful nature. Halford should recognize such wonderful staff members. This is an appreciation review post for him.
July 2025 by Daniel Surugiu
Fast and reliable group
It s nice that i pay with Clearpay and i will buy more with clearpay
July 2025 by G Evans
Halford Putney Rd Leicester. We needed a new car battery. It was quickly installed with kind help from Ryan and Kish. Thank you both.
July 2025 by Daniel Kiczy?ski
This branch let me down at a critical moment ? and it triggered a nightmare chain of events I?m still dealing with today.
In December 2019, I paid for a dashcam fitting at Halfords Leicester Putney Road. Some time after that, I received a parking charge related to that visit. I immediately contacted the store and was assured by the manager that they would take care of it and I didn?t need to do anything else. I trusted them to handle it ? big mistake.
Years later, completely out of the blue, I received another letter ? this time from a debt collection agency. That old parking charge had never been cancelled, and now it had escalated into a legal dispute. To defend myself, I needed basic proof that my car was at this Halfords on the date of the service.
I contacted the store again and was told flat-out: ?Nothing can be done.? No offer to check records, no escalation, no effort. Just a complete refusal to help.
That single failure led to weeks of frustration and corporate stonewalling. I contacted Halfords? national customer service and data protection teams, and the responses I got were contradictory, evasive, and borderline dishonest.
First, I was told no records existed due to a system change in 2020. Then another advisor said archived records might exist ? but only if I could provide transaction details (which I had already sent). Later, a third advisor admitted archives do exist ? but by then they shut the conversation down completely and referred me to their legal team.
As my questions became more difficult to dodge ? and legally grounded ? advisors started dropping out. One suddenly went ?off sick,? others were rotated in and out like I was being passed around on purpose. Nothing I asked for ? including information Halfords is legally obligated to provide under GDPR ? was ever given to me.
And here?s the truth: none of this should?ve happened at all.
If the store had actually followed through in 2019 and properly dealt with the parking charge ? as they said they would ? I wouldn?t be in this situation. I wouldn?t be fighting legal claims, filing ICO complaints, or chasing records from six years ago.
I?ve submitted a Subject Access Request. I?ve logged a formal complaint with the ICO. I?ve documented the entire paper trail, including their conflicting responses.
This isn?t just bad service ? it?s a complete collapse of responsibility, communication, and legal obligation.
Avoid this branch. Avoid this company. Because once they?ve taken your money, you?re on your own ? and if something goes wrong, they?ll vanish.
July 2025 by Gillian Willingale
Superb swift service by knowledgable, warm and friendly staff. Saved my day. Thank you so much!
