February 2024 by surinder malik
Very welcoming & practical Advise by Mr Ajaz Khan
May 2023 by Kristeen Harvey
Table took longer to arrive than estimated and when it finally did was damaged and had been badly filled. Was told it was normal in my he chosen wood which it is not as I have many items in same wood. Finally they agreed my return for refund but am still waiting for them to collect and refund. Stalling is their only specialty. Extremely poor customer service.
October 2022 by Sophie Round
Absolutely appalling customer service. Waited weeks and weeks for our dining table with excuse upon excuse for not receiving the product. Finally after having a response, we were told our dining table would be delivered this week on a Wednesday. I had booked this day off from work to be home, was told to wait from 10-5pm as they were not sure what time specifically. I still have no dining table or any apology, but quick enough to take your money. Disgusting service. Had to put 1 star as we couldn't put 0!!
September 2022 by Lynda Nait-bouda (Lynda-Nait Bouda)
Very happy with the service and the item beautiful console never seen before, very strange and top design. Hope to deal with you again and definitely I will recommend you thank you *****
August 2022 by Majid Ali
Very good costumer service and very good quality. Definitely going again highly recommended10 out of 10??
August 2022 by Praveen Kandola
Furniture Direct have been amazing in accommodating my needs for my new home. Great customer service by all and catered furniture to work with the style and colours I had chosen for my house. I ordered all my beds and frames from them and my amazing dining table. Go to them for all your furniture, you will not regret it!Attached is picture of the table without the two extension pieces
August 2022 by Preeti Mistry
Terrible service and 1 week delay on mattress which meant I had to source another mattress in the end, did not care about the fact I had no mattress to sleep on and did not offer any loan mattress on the day, something I knew nothing about until I visited the store days later, worst experience I've had with the company and would not recommend buying from them as they lie to you quite frequently and condescending when you get annoyed. No date for delivery given which doesn't help with planning receipt of the item, they do not consider your availability and expect you to just be there, and then had the audacity to change it from 2-3 days delivery to Friday delivery, I was given confirmation of a call to be on Monday which never happened. Will not be purchasing from there again. Yes the base Communication very poor, as not told that mattress would not arrive with the bed base, hence my annoyance with the company for their failure to provide customers care, had they been open and honest and communicated to their customer this would not have been an issue.
January 2022 by Allison Fitzpatrick
Poor customer service. My unit was being delivered next Wed and I was to pay the courier of the firm but the courier wasn't allowed to wait for me to inspect it, so I was, to pay the balance even although I wouldn't have seen it first to check for damages. I was asked if I wanted a refund which I said yes I did. Not the way to treat customers and can't recommend
December 2021 by Farjana Islam
Bought a bed and mattress from them. Just been a year and am having to buy another bed and matress because the quality is rubbish. Its done my back in! But they claim it to be very good? Disappointment. Am sorry but You don't buy a bed and matress to last only a year.
October 2021 by Poonam Dharna
Fantastic service, I ordered 2 ottoman beds and they where delivered on time as they said. No issues and the quality of the beds where brilliant. I will definitely be going again.
October 2021 by GobiTV ?
The showroom was well organised, my order process couldn?t have been simpler and the range of bedroom furniture i got to choose from was the best part, they took care of everything and helped me customise my lovely sliding wardrobe and were very patient and professional throughout the entire process.
October 2021 by Atif , Sharjeel Atif
Very solid and sturdy furniture. Extremely happy with the services from these guys. Thank you would shop again in future.
October 2021 by Fozia76 Beauty
Very good customer service.The delivery comes on time and very good quality furniture.I would recommend all to go to furniture direct.
October 2021 by kunal verma
Good quality solid furniture and great service?..very friendly staff?.would highly recommend to give it a try.Many thanks @Furniture Direct .
March 2021 by tanzeel Zia
We ordered two Birlea Furniture Miami Pine Bed and there were some delays from the supplier. However Ajaz was super helpful and kept us updated. He organised the first bed to be delivered as soon as it arrived. The delivery was smooth and overall excellent customer service.It did took longer than anticipated for the second bed to arrive but I overlook at this for the price paid as compare to other competitors and excellent customer service.We did have a minor issue with one of the bed but that's kind of expected on a wooden bed but Ajaz offered a solution which was acceptable. I will definitely recommend them to others.
