July 2023 by Kevin Scott
What does any customer want? A company that responds, turns up on time, does an excellent job in a friendly professional manner and takes pride in what they do ...Well, I'm happy to report that my experience with EMS&F fulfils all the above criteria, from initial contact to turning up bang on time Ada, who took the initial call and Josh the onsite engineer were brilliant, from the first call to leaving the property.The service was very thorough - and Josh really went the extra mile helping me program exactly what I wanted into the system - thoroughly checking everything worked as I wanted - genuinely friendly and accommodating. Cannot fault.Worth every penny of the very fair price. Would definitely recommend without hesitation.Service: General repairs
April 2023 by Barry Smith
Indifferent service is so apparent in many areas of business its refreshing to be able to report on a company that on the two occasions I have used them have demonstrated exemplary courtesy and knowledge in every aspect of home security systems. They call back when they say they will, they arrive on time and complete the job without problems. I have no hesitation in recommending East Mids Security and thank them for their service.Services: General repairs
March 2023 by Paulette Godden
great service. system was well explained after installation. very happy. Thanks to all the team
May 2022 by Rishi Tailor
Excellent service, very professional and quality products?. Offered good advice with a high standard install?. Highly recommended?.Services: Installation
March 2022 by Penny
Brilliant company. Polite, efficient, took time to explain how to use the equipment and cleaned up after themselves. Delighted with the service. Highly recommendService: Installation
December 2021 by Sahota and Sahota
From when we first started using East Midlands Security & Fire some 6 years ago to now, this company has been fantastic. They are always at hand to respond when we are in need. Fair prices quoted always and great advice given. Look no further than to use Adam at East Midlands Security & Fire for all your security needs. Thanks guys.Services: Installation
December 2021 by Chris Rayford
Have been a customer of EMS&F since having our alarm installed by them 6 or 7 years ago. Always found them to be very professional, friendly and responsive. A really good local businessService: General repairs
September 2021 by Paul Skidmore
Very impressed with East Midlands Security and Fire. The staff are very helpful and pleasant, nothing was too much trouble. I contacted them over the weekend by email as our alarm developed a fault we could not clear. Jack came out early Monday morning and fixed it. I would absolutely recommend this firm as an excellent local business who provide a first class service.
September 2021 by Steve Ackling
First experience of this company and very impressed. Engineer Jack was very professional not only in his completion of the service but also with how he dealt with our queries and in his explanation of everything he was doing. Have already recommended to a neighbour...
September 2021 by Neil F
Annual ServiceSince installation of my alarm system by EMS&F, I have always used the Company for my annual service & check up. From Day 1 I have been more than happy with their service. Jack was on time, professional, friendly , courteous & efficient. I can highly recommend the company.
August 2021 by Iain Pirrie
Had an alarm system and security light fitted last year. The work was completed quickly and the team were extremely friendly. The security light needed replacing and this was completed very quickly with no quibble. Great service.Services: General repairs
July 2021 by tom brunton
I required some alterations to an existing system, not installed by EastMidlands Security and Fire.From my initial contact with Adam, subsequent contact with Katie in the office and Jack who carried out the alterations, I could not have been more pleased with the speed and efficiency by members of the team.I would have no hesitation in recommending this company to anyone who requires security or fire monitoring measures.It was a pleasure to deal with a company which practices excellent customer service. A rarity these days!A grateful Thank You to the East Midlands Security and Fire team.Services: General repairs
June 2021 by Jay Dhokia
We purchased a new home in Leicester which was not ready to move in to and had no alarm. We were recommended EMS&F by the electrician and couldn?t be more happier that we went with them. Adam was a pleasure to liaise with prior to completion date with recommendations and managed to fit us in on our actual completion day. Adam and Dan were extremely professional and human throughout and did a stellar job in installing the alarm for us. Good banter too! Would highly recommend EMS&F.
June 2021 by Shai Ghumra
I've used East Midlands Security and Fire a few times now and ive always found them to be polite, professional and most importantly honest. From the initial meeting a few years ago to discuss which alarm is best suited for my property to the installation and maintenance, I honestly can't fault the members of staff I've dealt with. Especially Adam and Katie who were a huge help! Keep up the good work guys!!!Service: Installation
May 2021 by Martin Wright
This business both installed and maintain my domestic alarm system. The first thing to say there are no negatives. They always turn up on time, are polite, really professional and engaging. I have had to call them out of hours and it's great peace of mind that it's Adam and Jack I can rely on. I feel happy paying a fair price to a local business providing a quality service.Services: General repairs
