March 2024 by Lee Emmerton
Brilliant company, quality flooring! Amazing customer service.
March 2024 by Hiren Surti
Hugo was fantastic and friendly. Veerknowledgable. Helped us with all our selection and was professional would definitely recommend.
February 2024 by jason wan
Hugo was very helpful and knowledgeable about the products. Even took his time to give a detailed quote even as business hours was coming to an end
February 2024 by Jordan Bakewell
Brady was very helpful and efficient. Thank you for your help. 5* service
February 2024 by Rhea Jones
We have just been into this store at St Georges,we were served by a gentleman called Peter who was really frienfly and knowledgeable.We saved hundreds by ordering our floor from this company.Highly recommended ?
February 2024 by Ben Otto
Excellent customer service by Hugo and his manager!
February 2024 by Luminous Arrow
Hugo was great, helped us find exactly what we wanted, had great product knowledge and customer service, would recommend the store and evocore products to anyone.
February 2024 by R IK
Really great service received today. The person that served us was super helpful, knowledgeable, friendly, professional and patient. We really appreciated that he didn?t push a hard sell but instead listened to our needs and offered great advice. I wish I got his name so he can be recognised for his efforts but I do remember he mentioned he works there part-time alongside uni and we were in there today, 9/2/24 around 3.30/4pm- hope his manager can work out who that is!The flooring we chose looks great, so hopefully all goes well with the delivery and the product is as good as it appears in store.
January 2024 by Perry Speer
Brilliant service from Brady and his team, he provided us with lots of very helpful and professional advice, to help us come to a practical solution that suited our needs
January 2024 by Jade Brooke
1 star is too high to be honest.Ordered in November for delivery in mid December, had to rearrange a days work too ensure I was in, never turned up, rang the store & was told ?every box was damaged, new delivery will be 28th December.?Which was incredibly disappointing as the floor was for my new extension and was expecting to be done for Christmas. But had no choice as I liked the sample of the flooring I had recieved, was assured I would 100% get delivery & 20% back compensation.Rang up on the 19th December to check delivery was still happening and to ask where the 20% refund was as I never received it. Was told money would be in my account soon & delivery was still happening.Rang again on 27th December to check delivery was still on for the following day and to ask AGAIN where the refund was to be told the flooring now wouldn?t be delivered till the 17th JANUARY!I was extremely upset and cancelled the order, as the likeliness of it turning up in January is extremely low and I completely lost faith In the company! I said I wanted the refund immedietely so I could go about purchasing flooring from another company! Was assured it would be in my account!Rang 2 days later as still no refund to be told it would be processed now.1 week later still no refund so phoned again to be tole ?sorry there was a technical hitch processing your refund I?ll process it now?Finally received my £400 back another week later!Whilst the blokes I spoke to were polite they were useless and have left me till the 11th January with still no flooring as I couldn?t purchase more till I had the refund! Absolutely disgusting, AVOID AT ALL COSTS!
November 2023 by Shay Maru
Quote was given straight away. Fantastic customer service. Brady was friendly, helpful and supportive. I would thoroughly recommend him.
September 2023 by Alan stipton
The manager was very knowledgeable and went above and beyond for us. Flooring came but it was a different colour to what we expected however it was no hassle we managed to swap it out and the fitter rearranged. Big thank you to grant for the excellent fitting and we will be back in the future for carpets.
July 2023 by mami jason
Wide selection of wood flooring and engineered oak, the two staff members in then showroom are very well knowledgeable with fitting
December 2022 by Tugay Akar
I purchased over £2,000 worth of laminate tiles for my new property. The laminates are made of poor quality and the clicking system breaks very easily. The joints once in place come apart and eventually start to make noises. We have had to completely remove all the laminates and purchase from a new company. We have not been refunded or reimbursed, customer service are not taking liability and are offering £189.73 as a good will gesture. DO NOT USE THIS COMPANY!
December 2022 by Nathan Elverstone
Do not use this company if I could give no star I would ....ordered a parquet flooring in store ..lad in there told us he could get us in for the following Friday delivery .Friday came didn't hear anything rang them oh you are on tuesday delivery...not we were told but OK.i have tuesday off..Tuesday comes not the floor we ordered .there is no customer service to call only live chat which they are useless..im now 2 days work out of pocket ,wife manages to speak to some one .they lie to my wife saying they have spoke to me and sorted it .which didn't happen .manage to get a Friday delivery ( today ) get a 3 hour window for delivery .only to receive a text your delivery is 1.5 hours behind schedule. Go on tracking your flooring has missed the delivery date .so another day off work no call to say not coming will be cancelling order ....STAY CLEAR OF THIS COMPANY
