March 2024 by Grace Clarke
The staff here need some more training on customer service skills. Both Barista Maestro were abrupt and rude. I understand it is a busy store, however that is no excuse for rudeness to customers.
March 2024 by mehmet fuat
More often than not, I have to clear a table myself to sit, and get refused paper napkins on the grounds that it's company policy. Really? I have emailed Costa a week ago with no response. I'm a little tired of poor customer service when paying high end prices. I will now delete my app and go elsewhere.
January 2024 by G.S. Ghuman
They don?t want to serve in costa cups they want to serve cafe in take away cup which is paper made we can feel taste of paper in coffee, wrong law don?t serve in cups after 19:00 hrs why not they close it after 19:00 in this time people searching work but who have work they don?t want to do that.
December 2023 by Unlimited Cool
Two days ago I went there to have a hot drink, was just few minutes past 8:00am , I been told in a very arrogant manner that I must wait ten more minutes!The opening time is 8:00 am , they are liars, disrespectful, lazy, expensive, low quality!There is nothing Italian about Costa , except the name !
November 2023 by John Cook
Decent coffee although rather expensive. Also suffering from regular people with laptops taking up tables for long periods. Cheap office space for them, but not ideal for other customers when space is
September 2023 by Abby Beverley
Nice. Quiet. Great view.
September 2023 by John Welford
Lovely atmosphere with a good view from the cafe. Friendly staff.
August 2023 by Chris
The service was fast here and the staff were polite. I had a latte. It was good. Not amazing but good.
August 2023 by Linda Thurman
This is nicely located and convenient when shopping. Its bright and airy with lots going on during the busy part of the day but all the same a nice place for a cuppa.
August 2023 by Rashik Lad
Location within Next is very comfortable, staff very pleasant and friendly. Only one small issue...the sitting areas floor could be swept more often.
July 2023 by Speed Racing
Unsurprisingly the loyalty 'system' was down again. Been in here 3 times and each time it's down. Get it sorted out
July 2023 by Manpreet Kaur
Service is really bad. I ordered 4 chai latte and spend £21 pound. But when I received my order I saw that the cups were not sealed or there is no cling flim. It was open and the cups and costa bag were completely wet.. I was at my work and I ordered it for my staff...But it's really disgusting... I am not happy with that...
June 2023 by Linda Wiley
My main go to local Costa. But mainly because it is very light and airy. Staff are also better than most. Able to charge your phone etc at many of the tables while treating myself to an enjoyable hot chocolate or coffee in comfort seating.
June 2023 by Alison O'Neill
I was meeting friends for lunch do did not pick this venue.I have been before and I find this Costa a bit under par.They have a lack of options especially in savoury food. There is always a queue and service is very slow. It was pretty busy so tables were precious and we had to sit at one that was in level. It also was dirty on the table and there was items spilled on the floor. (there were 3 of us, had there been 4 someone would've had there fit in a sticky wet mess) I had to ask for it to be cleaned and I mentioned the floor but that was still left a mess. I then had to ask at the counter for a fork for a friends cake. It's not the nicest Costa at all.Vegetarian options: There was very little in vegetarian options in savoury food, no salads just a cheese & tomato toastie or 1 egg sandwich.
June 2023 by Ron Tunks
Always nice every time I
