Corporate Offices in Leicester, Leicestershire

“First visit to head office and impressive tour, hosted by Anna so thank you! Surprised just how big the site is, easy to find, plenty of parking but very slow escaping the car park at 5.30”

“Having Multiple Sclerosis I cant feel my left foot and leg. So getting footwear on is difficult. My hands shake so a tie up shoelace is too hard. I had ordered some Lovely " Bungee trainers" and they were delivered very quickly. I was disheartened because I was returning them as I couldnt get them on. I was heart broken, Im in my late 50s ,but I didnt want, (forgive me) " Safe Older lady shoes" .On Saturday 18/6/22 ,We looked around the store. Janette approached us and said "Have you tried these?" showing me exactly the type of footwear I didnt want. We got chatting and I explained my predicament. She sat me down and she carefully watched as I attempted different trainers. Then she said "try a shoe horn". After a lot of practise, I mastered it and to my delight I came home with the trainers I wanted. I cannot thank Jannette enough. I was fed up of velcro . I had been in sales for years before disability and I really appreciate Janettes approach, patience and mannerism. Due to Janette Shoezone sold 2 pairs of trainers and a shoehorn. EXCELLENT DELIVERY TIME, EXCELLENT STAFF. THANK YOU”

“Ordered a Universal Linen Divan 2Drw Slate Double.Delivery was smooth and on time but the customer service is what has pushed me to write this review.Bed came and prior to putting it all together I noticed some small damage to part of the bed. (The damage was purely cosmetic and was easily fixable with a replacement part).I used the live chat feature on the Dunelm website and spoke to a very helpful lad (Ben Lloyd if you’re reading this Dunelm) after sending some photos over Ben arranged for some replacement parts to be sent out. (This was all done at 20:30 as well so was surprised to actually get hold of anyone).Ben went above and beyond and offered multiple options to resolve this small issue and made sure I was happy with the outcome.”